Thanks so much
The scanner is a BCD536HP and used the link for the formatter SD formatter did fat 32 . Formatted the card in my computer the put it into scanner,scanner went in to USB mass storage then from program did the Clear user data updated firm ware did the master DB unplugged cable same thing. It is a new card . when it asks home patrol 1 or 2 I select 2 is that the write one?