Might help if we knew what agency you are trying to program, and county. I assume you are using Sentinel to download to scanner, which should automatically create the site & dept, or are you trying to create a favorite's list?
Trying to add Midland, Bay and Saginaw County (Michigan) departments to a FL. I select Midland County and it scans. If I go to Statewide level and select Michigan Public Satety and select the Departments, it scans nothing. Location is off, no QKs used. But if I select a site in Michigan Public Satety (Midland for instance) it scans them. But nothing is on those.