BCD536HP Headphone Related Issues

[UPMan]

The process we are setting up will provide you with a prepaid UPS shipping label and information. We will ship out a replacement unit (or units) within 1 working day of your package being scanned in by your local UPS. For most people, this means that your "down time" is going to be 1-4 days (depending on shipping zone).

All components should be in place to start the return process on Friday, however, I am going to have the system tested through the weekend with dummy orders to ensure that there are not any snags. Assuming all goes well, we'll start processing on Monday or Tuesday of next week.

 

[wise871]

Can you also clarify, will we be sending in just the radio (scanner itself) or the entire retail package to include accessories? Some of us have our radios and accessories installed in vehicles and they will have to be pulled and everything repackaged.

 

[UPMan]

You will be sending in only the radio with SD card installed. Not the Wi-Fi dongle, power supply, or any other accessories. If you do send in the accessories, you are going to receive a unit with no accessories (because we are going to trust that you followed our instructions and ship out to you before we receive your units back).

 

[NYRHKY94]

Excellent updates UPMan. Thanks for keeping us informed regarding the process and the ETA for the same.

 

[divison200]

New Units

Are any new BCD536HP units being released now? If so who has them? How long should we wait to purchase one?

 

[UPMan]

Any units that ship from us will either be A stock that we have factory-verified or new production that have no chance of having this issue. For now, we are holding onto most inventory in order to have ample quantities available to take care of the initial surge of folks taking advantage of the swap program.

 

[divison200]

Thank You

Thank you for the quick response

 

[rustynswrail]

The process we are setting up will provide you with a prepaid UPS shipping label and information. We will ship out a replacement unit (or units) within 1 working day of your package being scanned in by your local UPS. For most people, this means that your "down time" is going to be 1-4 days (depending on shipping zone).

All components should be in place to start the return process on Friday, however, I am going to have the system tested through the weekend with dummy orders to ensure that there are not any snags. Assuming all goes well, we'll start processing on Monday or Tuesday of next week.

What about those units located overseas, ergo Australia?

R

 

[pkrick]

I'll verify tonight, but I believe my serial number ends in 28xx and I have the headphone issue.

Opps, I spoke too soon. My serial number ends in 2228, not 28xx

 

[E-Man]

Any units that ship from us will either be A stock that we have factory-verified or new production that have no chance of having this issue. For now, we are holding onto most inventory in order to have ample quantities available to take care of the initial surge of folks taking advantage of the swap program.

Thats great, but why does Uniden allow vendors to continue to sell defective units?

 

[torontokris]

What about Canadian owners?
1) Canadians who purchased in Canada
2) Canadians who purchased in the USA and imported to Canada

I have a couple units with serial numbers that have the problem...
650 - 14xx

The process we are setting up will provide you with a prepaid UPS shipping label and information. We will ship out a replacement unit (or units) within 1 working day of your package being scanned in by your local UPS. For most people, this means that your "down time" is going to be 1-4 days (depending on shipping zone).

All components should be in place to start the return process on Friday, however, I am going to have the system tested through the weekend with dummy orders to ensure that there are not any snags. Assuming all goes well, we'll start processing on Monday or Tuesday of next week.

 

[mikewazowski]

IIRC, the last time they provided a Fedex Ground waybill for Canadians. This was during the BC396T keypad issue.

 

[omrail]

What about Canadian owners?
1) Canadians who purchased in Canada
2) Canadians who purchased in the USA and imported to Canada

I have a couple units with serial numbers that have the problem...
650 - 14xx

I was going to ask this also. Also I hope that UPS has been told not to charge brokerage fees for new unit.

Thank you UPMan

 

[brennank]

You only mentioned a shipping label. Not a return box or anything of that matter. Will we be responsible for boxing and bubble wrapping our scanners ourselves, or will we be provided with a return package?

 

[ofd8001]

You will be sending in only the radio with SD card installed. Not the Wi-Fi dongle, power supply, or any other accessories. If you do send in the accessories, you are going to receive a unit with no accessories (because we are going to trust that you followed our instructions and ship out to you before we receive your units back).

Gonna have to tie a string around my finger so I don't forget to swap the bigger SD card I put in with the original:lol:

Might be getting a little ahead of the game, but after receiving a replacement scanner, will anything special need to be done to the WIFI dongle as in re-updating the firmware?

 

[AA6IO]

Is there a list of the serial numbers involved somewhere? Maybe I missed it. My two 536HP SNs end in 1066 and 1526 and seem to have some hiss, with low earphone output.
BTW: Thank you UpMan (Paul) for your help in this matter.
Steve AA6IO

 

[tumegpc]

The process we are setting up will provide you with a prepaid UPS shipping label and information. We will ship out a replacement unit (or units) within 1 working day of your package being scanned in by your local UPS. For most people, this means that your "down time" is going to be 1-4 days (depending on shipping zone).

All components should be in place to start the return process on Friday, however, I am going to have the system tested through the weekend with dummy orders to ensure that there are not any snags. Assuming all goes well, we'll start processing on Monday or Tuesday of next week.

UPMan,
Thanks for making the exchange as simple as possible. What is the grace period ?

 

[JamesO]

Headphone AND External Speaker Issues?

236 comments for this post that I did not fully go through, however, I have a unit that appears to have headphone hiss, BUT, I also have an external speaker issue as well as the headphone issue.

Not sure if these are all one in the same problem and will be resolved with the "repair"?

I thought? I read somewhere that the component mis-installaiton ONLY impacted the headphone audio?

So this is what I have going on, external speaker output has "noise" between the time the received comms end and the squelch actually mutes, just before scanning resumes. This "noise" is not a hiss, it appears as low level digital processor/switching noise.

This noise is not so obvious at lower volumes, but seems to get a bit louder as the volume is increased and can be rather obvious at times.

Also depends on the external speaker efficiency and frequency response. I current have a good quality Motorola external speaker connected and I can hear this problem when listening.

Seems there is either crosstalk issues or a filtering issue that needs to be addressed.

BTW, my 996XT does not exhibit this issue, but I also realized the 996XT may have a different external speaker output circuit.

If you want to check your scanner for this issue, use a set of earbuds and plug into the external speaker connection, BUT MAKE SURE YOU HAVE THE VOLUME LEVEL VERY LOW INITIALLY, maybe set the volume to 1 or 2, then bring the volume up to a level you can comfortably hear comms. You should hear the switching/digial noise at the end of comms and before the squelch fully mutes. On trunked systems it appears to stay while the system is possibly trying to follow the talk group you are monitoring.

Hopefully the incorrect component placement will resolve this external speaker issue, but in case it is a SEPARATE and DIFFERENT issue, Uniden should address BOTH of these issues at the same time.

Maybe this has already been outlined and covered in the 238 posts within this thread and if so, sorry I am covering the issue again, but if it is not covered, check your scanners for this issue.

 

[derevs]

I have just tested my 536, serial ending #0549, with 2 different stereo headphones, one a cheap set and the other a a higher priced Shure set and do not have any problem with a hiss. I am also using and external speaker and am getting excellent audio.

 

[UPMan]

S/N ending 0001 through 2600 could be affected.

You will need to pack your scanner(s) yourself (and only the scanner w/SD card...if you send back other accessories you are going to have one heck of a time trying to use the scanner w/SD card and no other accessories we send to you).