BCD396XT/BCD996XT: BCD996XT issue

[bigron48185]

Hello all, My BCD996XT restarts on it's own frequently. I thought maybe it was the cord, tried another cord, still did it. Anybody have any experience with this issue that may be able to help me? Thanks in advance

 

[dave3825]

Are you moving it when it happens? If yes, could be the jack where the cord plugs in.

What kind of cord? USB? If so, what's powering that? A wall wart or USB port on a pc?

 

[tvengr]

I would try cleaning and reseating plugs inside, especially the ones to the volume control. Remove the knob to the volume control and see if you can find a space to spray cleaner. Hopefully, you can get some on the power switch. Have the switch off when you spray it to have a gap in the contacts. Exercise the switch after spraying. Also. check the solder connections on the coaxial power jack. They can break loose from the pressure when you plug in the power cable.

 

[bigron48185]

Are you moving it when it happens? If yes, could be the jack where the cord plugs in.

What kind of cord? USB? If so, what's powering that? A wall wart or USB port on a pc?

I'm using the original power cord plugged into an outlet. The scanner is sitting stationary

 

[bigron48185]

I would try cleaning and reseating plugs inside, especially the ones to the volume control. Remove the knob to the volume control and see if you can find a space to spray cleaner. Hopefully, you can get some on the power switch. Have the switch off when you spray it to have a gap in the contacts. Exercise the switch after spraying. Also. check the solder connections on the coaxial power jack. They can break loose from the pressure when you plug in the power cable.

I'm not too sure of myself to open it up and reseat the plugs or touch anything inside

 

[tvengr]

I'm not too sure of myself to open it up and reseat the plugs or touch anything inside

Try resetting the scanner. Be advised that it will erase the programming. Press 2, 9, and HOLD while turning on the scanner. What firmware version do you have?

 

[dispatch235]

What you are describing is typical of what happens when the transformer breaks down on the power cord... if you have another power supply cord try that out first. I've had to replace a couple of them that came with the 996XT's and the older 996T.

 

[tvengr]

if you have another power supply cord try that out first.

I thought maybe it was the cord, tried another cord, still did it.

OP already tried that.