That makes sense, thanks for the explanation.The time saving process isn’t seen by us. It’s the call processing time that is saved.
Old system example. Dispatcher takes call, fills info into CAD while talking to caller. Finishes call and then dispatches tones and speaks on radio.
New system. Dispatcher takes call, once address and call type are selected then the automated system dispatches the tones and voice while the dispatcher and caller continue to talk. This have been proven to save seconds up to minutes in calls with lots of details (door codes, medicals in vehicles, complicated locations, unique situations, etc.) meanwhile the automated voice dispatches a general call type to get responders moving.
The system is designed for staffed fire departments hence BFD’s issue with it dispatching every unit. Same thing with SLP calling their rigs “busy/unavailable” so cad doesn’t send the unstaffed rig a run and with EPFD calling stations available or off shift. Meanwhile edina and Richfield don’t have this issue because they only use the same vehicles every day.
Very interesting... when every second counts, 30 seconds could easily mean life or death. Thanks for the reply.Data I have seen on this is an average of 30 seconds saved per call - crews enroute an average of 30 seconds earlier and on scene 30 seconds earlier.