What?
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What he means is that some dispatchers get lazy. The microphones are set up in a few different ways:
- some dispatchers use headsets.
- some dispatchers use a boom mic mounted to the console.
The headsets are a more expensive solution since each dispatcher usually has their own that they plug in during their shift. They are usually not shared due to hygiene reasons. They work well since the microphone is usually a uniform distance from the dispatchers mouth. As long as their speaking volume is close to other dispatchers, the audio is consistent from dispatcher to dispatcher.
Other issue with headsets is that they are generally fragile and are considered an expendable item. They require replacement depending on the amount of use/abuse they get. Getting a full year out of a headset would be nice, especially at a hundred bucks each or so.
The boom microphones are cheaper since there is just one for each console. Problem is that when the dispatchers get lazy or are doing something else that requires leaning away from the console, they'll still key the mic and sort of talk in the general direction of the boom mic. This doesn't work well, obviously. Teaching dispatchers to actually lean towards the mic and speak is difficult. Usually it takes a lot of officers complaining for them to realize they are the issue.
CMDRWill's comment was about dispatchers that seem to make a game of how far away they can get from the microphone and still be understood.
