I have posted two different problems that I am Experiencing with Home Patrol, I have been trying to figure out if this is a Home Patrol problem or Arc Patrol software issue.
This is the reply I have received from Butel Software about the information in my Favorites List being deleted and only leaving the name of the favorite list in Home Patrol.
Responses from Butel Software :
When you update the database using sentinel software the favs are lost
so Sentinel is the source of the problem
2011/12/3 Steve <slstdenis@cogeco.ca>:
> Could you please be a little more informative, what is meant by (the
> transfer of sentinel) I don't understand.
> thank you
> Steve
>
> -----Original Message----- From: Butel Software - G.Buysen
> Sent: Saturday, December 03, 2011 7:02 AM
> To: slstdenis@cogeco.ca
> Subject: Re: BUTEL EMAIL lost info in favorites
>
> Hi,.
>
> It happens during the transfer of sentinel so it is not a Arcpattrol
> problem.
>
> Kind regards,
>
> Gommert Buysen
> www.butelsoftware.com
>
>> Email2: slstdenis@cogeco.ca
>> Name: Steve St Denis, slstdenis@cogeco.ca Technical Support .
>> Message:
>> I have made several post about a problem I am having with my favorites
>> list on Radio Reference web site, I use them for awhile and they are ok and
>> then after awhile I try to have Home Patrol load one of these favorites list
>> and Home Patrol can not load the list because all the information is missing
>> from the favorites list, all that remains is the name of the favorites list
>> in Home Patrol. Can you tell me if this is a problem with your software or
>> is it a problem with the Home Patrol scanner, thank you, I thought I fixed
>> the problem but I was wrong.
>> Steve
>
>
UNIDEN !
Could Uniden please respond to this and let me know if you concure with this information from Butel or if you can provide any information to me on how to rectify this problem with Favorites Lists information being deleted and only the names being left behind.
Steve
This is the reply I have received from Butel Software about the information in my Favorites List being deleted and only leaving the name of the favorite list in Home Patrol.
Responses from Butel Software :
When you update the database using sentinel software the favs are lost
so Sentinel is the source of the problem
2011/12/3 Steve <slstdenis@cogeco.ca>:
> Could you please be a little more informative, what is meant by (the
> transfer of sentinel) I don't understand.
> thank you
> Steve
>
> -----Original Message----- From: Butel Software - G.Buysen
> Sent: Saturday, December 03, 2011 7:02 AM
> To: slstdenis@cogeco.ca
> Subject: Re: BUTEL EMAIL lost info in favorites
>
> Hi,.
>
> It happens during the transfer of sentinel so it is not a Arcpattrol
> problem.
>
> Kind regards,
>
> Gommert Buysen
> www.butelsoftware.com
>
>> Email2: slstdenis@cogeco.ca
>> Name: Steve St Denis, slstdenis@cogeco.ca Technical Support .
>> Message:
>> I have made several post about a problem I am having with my favorites
>> list on Radio Reference web site, I use them for awhile and they are ok and
>> then after awhile I try to have Home Patrol load one of these favorites list
>> and Home Patrol can not load the list because all the information is missing
>> from the favorites list, all that remains is the name of the favorites list
>> in Home Patrol. Can you tell me if this is a problem with your software or
>> is it a problem with the Home Patrol scanner, thank you, I thought I fixed
>> the problem but I was wrong.
>> Steve
>
>
UNIDEN !
Could Uniden please respond to this and let me know if you concure with this information from Butel or if you can provide any information to me on how to rectify this problem with Favorites Lists information being deleted and only the names being left behind.
Steve