Could please you explain it in more detail? I have never done it before.
Most antennas need a ground plane under them to work correctly. The ground plane is a conductive horizontal plane under a vertical antenna. In a mobile application, the roof of the car would be the ground plane, with the antenna mounted in the center.
That ground plane would be connected through the antenna mount and thus to the outer shield of the coaxial cable. Checking for continuity, you should see a connection between the outer shield of the coaxial cable to the vehicle roof.
If this isn't a vehicle install, then you'll need to provide a ground plane under the antenna for it to work properly. For home use, you can buy NMO base station adapters. Essentially it's an NMO mount that the antenna screws onto and will have 3 or 4 ground radials (metal rods) radiating out horizontally under the antenna to mimic the vehicle roof.
You can try the antenna without a ground plane for receiving only, but it's not going to work as well as if you have one. Ideally you do want the antenna outside your home, mounted up as high as you can safely get it, and in the clear.
The ground plane, to be ideal, would be a 1/4 wavelength long radiating out from under the antenna. With the NMO base station adapter, those would be rods about 6 feet long radiating out from the antenna base. On a car, that would be the vehicle roof. But since that would require 6 feet out from each side of the antenna, that would require a car 12 feet wide to be perfect. That's no possible for road legal vehicles, so you do the best you can.