I'd suggest calling/going in with a low-key attitude
Did you find that they were willing to disclose information? I have hesitated from contacting my local offices for fear that they may think I am some kind of a nut. Do you have any tips on how to go about it?
Good question, and I was mildly but pleasantly surprised that the two officers I talked to - desk officers I presume, since I dialed their stations' business numbers listed online - were 100% friendly and businesslike. Not the slightest hint of any "attitude" whatsoever.
Neither one asked or even acted like they cared at all
why I was asking. The CHP guy gave me the information right off the top of his head it seemed, as there was no delay at all. He admitted that since his office only covers as far as the McClure Tunnel, and he's never worked at West Valley, he had no idea about that area near Malibu.
The LAPD West Traffic guy, an Officer Castillo, started to answer about the Santa Monica side and then said, "Can I put you on hold a minute? I better go look at the map so I'm giving you the right information." About two or three minutes later he came on, apologized for the delay and gave me the info. When I then asked him about that mile or so between the L.A. City and Malibu City limits, he reply was something like, "Well, LAPD definitely doesn't handle it since it's outside the city, but I got a call up there a few years ago and I requested the CHP, but Malibu Sheriff showed up and it seems to me he said that they covered that part of PCH as part of their Malibu contract."
I didn't identify myself in any way, but started both conversations with "Hi, I've got a general-information type question I was wondering if you could help me with," and then just asked my question. I half expected them to ask if I was calling to report was an accident, so I phrased it that way. They caught my drift right away, I guess, but I'm sure if another call had come in (even though these were on the business lines) I would've been put on hold. Now that I think about it, that could have been part of the LAPD guy's delay.
The woman from LAPD Communications was an old co-worker, so that wasn't a problem at all, but since she works at the downtown dispatch center they seldom get calls on PCH. Only time that happens is when the Valley Dispatch Center's 9-1-1 lines are all busy, in which case their incoming 9-1-1's roll over directly downtown, and vice versa. Either center
can dispatch calls to any division in the city, but they generally only dispatch the "other center's" calls when they're urgent (Code 2) or emergency (Code 3). Routine calls are entered into the CAD and are beamed to the correct RTO - RadioTelephone Operator/dispatcher.
After hanging around police people (including my brother, my sister, my wife, my ex-wife, and my
self) for 40 years, I've learned that a low key approach almost always gets you a whole lot further. But I guess that goes with most any profession... they're more likely to respond to a
"I don't know a whole lot about this, could you help me" attitude than to someone who comes across like
"I know just about everything about your job except this ____". But I digress. As usual. I should change my username to "Off_Topic"