Having problem getting my current scanner info to display when connecting from RR thru cable using Win500. Nothing appears on my desktop. Its been years since i modified settings and want to edit some frequencies. I'm missing a step i think.
Nothing appears on my desktop.
yes that is correctAre you saying that the WIN500 program itself is not opening on your desktop?
ok thank you i'll give it a trySounds like you need to update the driver for the cable you can find that here FTDI Drivers
If that is the case the updated driver won't help, I thought you meant the program wouldn't recognize the scanneryes that is correct
i have windows 10 not sure which driver to update withok thank you i'll give it a try
ok thank you i'll give it a try
it does not recongnize scannerIf that is the case the updated driver won't help, I thought you meant the program wouldn't recognize the scanner
yesAre you saying that the WIN500 program itself is not opening on your desktop?
bothYour posts are quite confusing....
In your post #4 and 9 you say that the WIN500 program itself is not opening.
In your post #8, you say that WIN500 is not recognizing the scanner
sorry for the confusion i'm seeing nothing when i plug in scanner. Windows knows the scanner is plugged in but that is all.If you have your user name and key from Starrsoft you may have to reinstall.
What error are you seeing?
If you are expecting the software (WIN500) to start automatically when you connect the scanner... no, that isn't how it works. You need to manually start the software by double clicking the WIN500.exe file, or it's shortcut icon.sorry for the confusion i'm seeing nothing when i plug in scanner. Windows knows the scanner is plugged in but that is all.
yes i double clicked the icon and its not loadingIf you are expecting the software (WIN500) to start automatically when you connect the scanner... no, that isn't how it works. You need to manually start the software by double clicking the WIN500.exe file, or it's shortcut icon,
You might want to try downloading and re-installing WIN500 from the link below... do you still have the registration keys you purchased?yes i double clicked the icon and its not loading