Connection drops frequently

[station302]

This has been an ongoing issue. The feed drops out intermittently, several times a day sometimes. Can anyone give advice?

 

[a417]

Do you have reliable internet? Does this correlate to times that your internet may be having trouble?

 

[norwichfeeder]

It's been happening to me as well. I have had a solid feed uptime for years.. No issues. But last couple days it's been dropping for a sec with that same message. Very frustrating as it kills many of my listeners and they don't all auto reconnect. I see it's most likely either from a new windows 10 update installed on my end or Broadcastify servers are being worked on. Many times , but always rare, its a server-side issue we can't control. I have had over a month uptime, without disconnect, in the past.

 

[station302]

To a417 yes I have very good internet connectivity.

norwichfeeder:

I have brought this issue up with broadcastify support several time and the developer of Radiofeed. no one has an answer.

I had an older amd athlon pc pushing the feed It lost connections several times a day on ocasions. So just 2 weeks ago I upgraded to an i7 w/SSD worked fine almost made it 2 weeks then it **** the bed. had to have dropped 20 time relativly close to one another. This was just the other day. so comes today, windows update crashed another PC of mine.

so I am currently trying to suspend all windows updates for a month. we will see what happens.

And yes, I have tried cables, modems, routers, switches, firewall settings, opening ports, PC's, LAN, WAN. I don't have much more to try. Oh ya, i even relocated the entire feed.

who provides your internet service?

 

[norwichfeeder]

To a417 yes I have very good internet connectivity.

norwichfeeder:

I have brought this issue up with broadcastify support several time and the developer of Radiofeed. no one has an answer.

I had an older amd athlon pc pushing the feed It lost connections several times a day on ocasions. So just 2 weeks ago I upgraded to an i7 w/SSD worked fine almost made it 2 weeks then it **** the bed. had to have dropped 20 time relativly close to one another. This was just the other day. so comes today, windows update crashed another PC of mine.

so I am currently trying to suspend all windows updates for a month. we will see what happens.

And yes, I have tried cables, modems, routers, switches, firewall settings, opening ports, PC's, LAN, WAN. I don't have much more to try. Oh ya, i even relocated the entire feed.

who provides your internet service?

I hear you.. That's really frustrating when you can't pinpoint the problem.. Do you have that feed pc hooked up right directly into the ethernet from your cable modem? What DNS servers are you using, your ISP's like comcast 75.75.75.75? or 8.8.8.8 google?

Hope you get it figured out. Like I said, it's been happening to me as well last couple days, 3 times today, that's super rare for me, I have near 99.8 percent uptime history this year. I'm on comcast, directly connected on a untouched, dedicated win 10 pc, using comcast DNS. I did reluctantly install that new windows 10 update other day though on it. That is why I suspect that.

I use Uptime Robot | Free Website Monitoring to monitor my feed page for the word "OFFLINE".. It will email/alert you within minutes if your feed is down or back up..

 

[station302]

SOLVED!!!

After about 2 years I got it, I got it.

It has to do with Windows Update, I run Windows 10 pro. After talking to broadcastify support, and emailing the developer with no success I nailed it down to windows update. what you need to do is totally disable automatic updates. here are the instructions to do so:

How to turn off Windows 10 updates permanently.?

Open Start.

Search for gpedit.msc and select the top result to launch the experience.

Navigate to the following path:
Computer Configuration\Administrative Templates\Windows Components\Windows Update

Double-click the Configure Automatic Updates policy on the right side.

Check the Disabled option to turn off the policy.

I have been running my pc with the updates disabled for a month and haven't had a drop out.

I do recommend manually updating windows at least once a month.

you can also try suspending the updates under the update tab in the control panel but windows will only allow 30 days, the above instructions are permeant until you either manually update or turn it back on.


Cheers!

 

[a417]

So it was the system rebooting? I figured you'd have seen that in your uptime monitor in Windows Task Manager.