Hello,
This is my first message here.
I purchased a TRX-1 from Zip Scanners on 7/23 and received it on 7/27.
Unfortunately, the "Arrow Key" has some tiny spots where paint is missing causing the backlight to shine through. See image.
This is a minor thing, but that's not the point. This is not something I should have to accept from a brand new item that costs over $500.00.
Unfortunately, the seller will not exchange it unless I pay a 10% fee. Yes, I have to pay the fee!!
I also sent a message to Whistler, but they never replied.
Since the seller will not exchange the item, will Whistler cover this cosmetic defect under the warranty?
Has anyone else experienced something similar?
Thanks.
Frank
This is my first message here.
I purchased a TRX-1 from Zip Scanners on 7/23 and received it on 7/27.
Unfortunately, the "Arrow Key" has some tiny spots where paint is missing causing the backlight to shine through. See image.
This is a minor thing, but that's not the point. This is not something I should have to accept from a brand new item that costs over $500.00.
Unfortunately, the seller will not exchange it unless I pay a 10% fee. Yes, I have to pay the fee!!
I also sent a message to Whistler, but they never replied.
Since the seller will not exchange the item, will Whistler cover this cosmetic defect under the warranty?
Has anyone else experienced something similar?
Thanks.
Frank