CPS R32 Issues

[dennisondenatalie]

Has anyone had an issue with attempting to open CPS... getting the splash screen, then it fades away? Software never opens.

>Windows 10 completely up to date as of 4/25/2024
>Uninstalled CPS and Reinstalled with no other versions on the computer in question
>MacBook Pro running Bootcamp Windows 10 (Never had this issue before, CPS16/2.0/ASTRO25 all working properly
>Tried compatibility mode (Optimized settings for Windows 8)
>Tried running as administrator
>Searched Google already

 

[dickie757]

Is it still running in the background? Open task manager while starting it. Just a wild guess, but maybe it is running off-screen. I dont have any useful experience with applesauce products, so Bootcamp problems are foreign language

 

[dennisondenatalie]

Is it still running in the background? Open task manager while starting it. Just a wild guess, but maybe it is running off-screen. I dont have any useful experience with applesauce products, so Bootcamp problems are foreign language

Yeahhhhhh... checked that. No instances of CPS running when attempting to open.

 

[KE4ZNR]

Working fine here on my Win 10 work laptop (toughbook CF-31). I would recommend that you uninstall any previous/earlier versions of CPS you might have as that might be a culprit.

 

[jeepsandradios]

Runing fine on my W11 PC I'm on right now, as well as my 3 W10 pc (one HP two toughbooks) and on my RM server.

 

[chrismol1]

It's in the readme files under their list of a dozen known issues. I noticed it when it was released and said really? Another wonderful release from Moto

Known Issues
- In CPS, sometimes the application fails to load past the splash
screen. The workaround is to create a new Windows user profile and
transfer over documents and preferences.

 

[chrismol1]

Just imagine you get an APX radio. Eventually you see the MTN and realize it has R31 the ticking time bomb firmware that has been pulled and you're supposed to forget R31 ever existed. So you have your new APX and you're worried it could go into boot loop at anytime. You go online and get the latest R32 and load up the latest CPS, you click the program and nothing....and end up hysterically laughing at what is motorola

 

[chrismol1]

Login - Knowledge Portal

cmsosnow.service-now.com

Issue​

There are multiple causes for this issue:

1) APX CPS or RM was installed from the lower level .msi installers instead of Setup.exe.
2) Folder permissions are not set to allow. Starting in SR2024.1/CPS 33.x.x an error message will be returned if this is the cause of the issue.

3) A corrupt file may cause this issue

Resolution​

1) Always install APX CPS or RM from Setup.exe (Installing from a .msi file is a subcomponent of the installer and it does not check for the prerequisites, like C++ redistributables or other required dependencies).
2) For versions prior to CPS 33.x.x (SR2024.1) check folder permissions to confirm they are set to allow, and navigate to the following folder:
C:\Users\your_username\AppData\Local\Motorola_Solutions,_Inc\APXFamilyCPS.exe_StrongName_bkap50rmuyyjysugtqhhamxdpizpcmxo
Right-click the folder and navigate to Properties > Security, then highlight the current user and confirm permissions are set to allow as shown below:

3) A corrupt file may cause this issue.
In versions prior to CPS 34.x.x (SR2024.2), a file located in the isolated storage folder may cause this issue. Navigate to the following location:
C:\Users\your_username\AppData\Local\IsolatedStorage\ (The AppData folder is not visible by default. Set File Explorer > View > Hidden Items > true)

Search for this file: APX7000_7500CpsMru.xml, which should return something similar to the image below:

Open each APX7000_7500CpsMru.xml file with Notepad, and remove the file that is empty, or has no content. After completing this step, APX CPS should open successfully.

Technical Notes​

Workaround: Create a new Windows user profile on the PC, and install CPS/RM. If on a domain, the existing user profile would need to be recreated.