I've seen this discussed on this board but not that much. I am monitoring New Hanover County here in Wilmington which is just a 800MHZ analog system and I'm not happy with the crackling audio that I am getting on my new BCD396T. I've read that people experienced this after firmware update. My firmware is the latest 1.11.03 as that is how i got it. None of my other 4 scanners sound like this. I guess my questions would be is this a confirmed firmware update symptom and if so what to do? Just be patient and wait for another update?