Hello to all, this is my first post on an RR forum but I am not new to any of this stuff. So here's my dilemma; should customer service from the company your thinking of purchasing a product from be a consideration as well as price, features etc. After having the phone stuck in my ear for over 30 years listening to people complain about, "Where's my unit"?, "How come you don't have the parts"?, "It's going to cost how much"?. A benefit of working in service management for a multi-national consumer electronics company? I know that when your timely, accurate and helpful the customers come back. If you take too long, not knowledgeable and have attitude the customers remember, tell everyone and will go some place else. The problem becomes you don't know how good the support is until after you purchase the product. Yeah, you could ask a few general questions before you buy, but...... My experience with 2 companies in this category: one was awful with and the other was great, both selling basically the same product. Your comments...... Thanks in advance to all.