OK guys.
Like HDMechanic, I got the same run around for warranty help.
It seems GRE are covering their legal bases because the radio isn't yet Industry Canada approved, and The PSR-500 has no Industry Canada sticker.
95% of the electronic products in my room right now are only FCC approved. I can't find any indication of Industry Canada stickers being on the devices themselves. Some examples are my Siemens internet modem, Linksys router, and Sony TV.
In my opinion, Industry Canada basically rubber stamps anything the FCC does anyway. But since HDMechanic has indicated GRE is looking for distribution rights here, they are playing it by the book.
I don't blame them for doing this. Heck if they do come to Canada I'm sure they would do well for themselves.
So now my radio will probably go off to Lentini Comm in CT for service. Hooray bureaucracy!