jim202
Member
I watch TV from around the country as I travel frequently. For a number of years I have complained directly to Direct TV about a technical issue they have. Bottom line if you watching a live broadcast like the local news, the voice doesn't go with the lip movement of the people on the news broadcast.
Complaining to the company (Direct TV) has brought mixed results. In one case I actually talked to the local TV station engineer and his comments were those idiots can't keep their hands off the uplink equipment that has the ability to electronically adjust the delays to prevent this problem.
In talking to the Direct TV customer service, they want to make you think that this is the problem of the TV set or the satellite receiver. They will send a tech out trying to tell you that it is caused by the wrong coax cable being used between the dish and the receiver or the receiver and your TV set. In my case they went through all that changing out the coax cables. Then the tech tries to push the blame on my big screen TV. Well I was ready for that and had an old TV set that was some 10 years old connected up. It also was showing the same sound sync problem as the big screen.
I asked the tech if his boss has a TV set in the office that he could look at the problem with on the channel we were looking at. He called and his boss looked at the same local news broadcast. Guess what, the boss said he saw the same problem.
I see this in just about every city I go to. Why do you as subscribers put up with this lack of technical laps of ability to resolve such a simple problem. The entire company want to make the customer feel like a dumb person that lacks the ability to know anything.
Jim
Complaining to the company (Direct TV) has brought mixed results. In one case I actually talked to the local TV station engineer and his comments were those idiots can't keep their hands off the uplink equipment that has the ability to electronically adjust the delays to prevent this problem.
In talking to the Direct TV customer service, they want to make you think that this is the problem of the TV set or the satellite receiver. They will send a tech out trying to tell you that it is caused by the wrong coax cable being used between the dish and the receiver or the receiver and your TV set. In my case they went through all that changing out the coax cables. Then the tech tries to push the blame on my big screen TV. Well I was ready for that and had an old TV set that was some 10 years old connected up. It also was showing the same sound sync problem as the big screen.
I asked the tech if his boss has a TV set in the office that he could look at the problem with on the channel we were looking at. He called and his boss looked at the same local news broadcast. Guess what, the boss said he saw the same problem.
I see this in just about every city I go to. Why do you as subscribers put up with this lack of technical laps of ability to resolve such a simple problem. The entire company want to make the customer feel like a dumb person that lacks the ability to know anything.
Jim