Dispatching tones

[BIRRM1]

I work for an entertainment company that has in-house security and medical. About 10 years ago they upgraded their old Command Plus consoles with software called TrboVui Dispatch. Upon research the company rebranded the software to RadioPro Dispatch.
I am wondering if anyone knows how I can configure an alert tone to transmit so units are aware of a high priority call being dispatched. Our old consoles had a dedicated button. This software does not have that option, or at least I can’t figure it out. The documentation on the software is not very specific on anything either.
Our dealer said that the new version “RadioPro Dispatch” appears to have the ability to do this, but upgrading the software means also upgrading the equipment, which we do not have the budget for.
The software works off of being connected to these gateways that are then connected to mobile radios.
I experimented with QCII, but it’s not easy to get to in the menu and I’m afraid It would take the dispatcher more time to go through the menus to send that out, then click the back button multiple times.

does anyone have any ideas?

 

[Firebuff880]

Our dealer said that the new version “RadioPro Dispatch” appears to have the ability to do this, but upgrading the software means also upgrading the equipment, which we do not have the budget for.

Not surprised that an upgrade requires some effort -- The TrboVui is long pass end of life and support and you could have all sorts of security exposures here as well as in the radio system itself if you are not maintaining these systems with regular PM and updates, the same as you are (hopefully) updating your IT infrasture systems and software. Otherwise, you are headed down the road to major disaster at some point.

You might look at some other similar products in the market like Telex CSoft and Omnitronics to name two to get an idea on the reasonableness of your quote for upgrading the current solution .

 

[fischerklas]

RadioPro™ Dispatch has had support for tone alerts since version 7. This version was available in May of 2014.

As of August 2022, CTI Products, Inc. supports versions 8 and 9 of RadioPro™ IP Gateway, Dispatch, Solo, and their Talk mobile app.

This document describes how to add single or dual-tones before a voice call in RadioPro Dispatch version 9:
RadioPro Dispatch Installation and Configuration Guide

(Setting up audio tones in RadioPro Dispatch has not changed since version 7)

 

[BIRRM1]

Thank you for the info. Unfortunately our version is 5.1.7., so it’s not looking good.