Go to uniden.com and click on "downloads". then select your scanner and the firmware you want. You'll have to create an account with myuniden or UnidenDirect (whatever it's called now) if you haven't done it before. Then you'll download the firmware installer and enter some information into Uniden's system. After all that fun you can download and install the newest firmware. oh and it's all freePortable14 said:How can I get the firmware on my 396 updated, And how much does it cost?