I can assure you that, while although I have been watching Mr. Marinelli's comments very closely, I have not posted anything under an alias. This is, and will be, my first and last post on the subject. We run a fair and honest service that we hope our Customers and Dispatchers not only appreciate, but are proud of.
I have spoken with bnglbill on a consistent basis. As the General Manager of 1st Responder Wireless, I have a duty and responsibility to our customers. I, as well as our Office Manager, have offered him, on several occasions, the opportunity of a refund, to which he refused, but rather he wanted our service. We have sent him 3 pagers already, and offered to send him additional ones until he finds one that works best for him in his service area. We have also provided him with a complimentary service, with an annual value of $72 p/yr.
I have introduced his issue not only to our Technical Support Staff, but also to the Engineering Team of the paging service provider.
We, as a company, continue to stand by our principles of providing every opportunity to effect a positive solution to any issue that comes across my desk, but this particular customer, in my humble opinion, is not reasonably seeking resolution, but rather enjoy posting slanderous and defamatory remarks in an equally illegal and unprofessional manner.
I hope that anyone reading these posts make their own opinions and judgments, rather than assume those of others.
