ProScan: Don't know if this is were i ask this

[joejo95]

I have a RR subscription. I am trying to import a system from the data base using ProScan. I click on Import RadioReference Web. I put my RR User Name and Password in and hit Connect and I get " The Remote name could not be resolved:' api. radioreference.com'. Is this RR problem or ProScan problem.

 

[hiegtx]

I have a RR subscription. I am trying to import a system from the data base using ProScan. I click on Import RadioReference Web. I put my RR User Name and Password in and hit Connect and I get " The Remote name could not be resolved:' api. radioreference.com'. Is this RR problem or ProScan problem.

Should be down in the Software forum.

When this pops up, the person having the problem is often trying to use his/her email address &/pr password rather than their specific RadioReference user name & the password used for RR, It's likely a data entry problem, not with (specifically) ProScan.

 

[ProScan]

I have a RR subscription. I am trying to import a system from the data base using ProScan. I click on Import RadioReference Web. I put my RR User Name and Password in and hit Connect and I get " The Remote name could not be resolved:' api. radioreference.com'.

Is this RR problem or ProScan problem.

Most likely it's on the user side. Add an exemption to your antivirus software. If that doesn't resolve it then reboot your computer.

 

[joejo95]

I figured it out. Just had the cable company changed out my wireless router and tech said my computers was connected to it for the internet but it is not. Thank you all for your help

 

[ProScan]

Should be down in the Software forum.

When this pops up, the person having the problem is often trying to use his/her email address &/pr password rather than their specific RadioReference user name & the password used for RR, It's likely a data entry problem, not with (specifically) ProScan.

A data entry problem will give a "Invalid User Name or Password". This is a "The Remote name could not be resolved" message. But that's okay. You're always very helpful and we appreciate it much.

 

[joejo95]

By the way love your program sir

 

[ProScan]

By the way love your program sir

Glad to hear it. Thanks.

 

[KevinC]

Another case of the first place to go is the last place a human was.