Error 1687 on xpr5550

[Ohbe1]

I just recently updated my CPS software to version 12.0 Build 642 on windows 10 and I was trying to update firmware. I connected the OEM cable to USB port and I could hear the computer making the sound that it was connected. I went to settings, connected devices and shows "USB Serial Device (COM4)". Shouldn't that say Motorola radio or something like that? From the software I tried to read the radio but kept getting error #1687 Unable to detect applicable devices(s) Check to see if compatible programming cable is used. It use to work! Should I have updated the "firmware" first before updating the CPS software? Should I un-install the software and go back to older version 11dot5_build621?

 

[Ohbe1]

Problem solved

My friend sent me Motorola radio driver and I installed it. It took care of the problem. I am now able to read and write to radio via the programming cable!

 

[vans113]

I have this issue sometimes in the field , my labtop will not read / write any turbo mobiles! I can go to another radio same model , and everything and it works! I've yet to figure out the cause could be something with the radio. also there is some issues with 12.0 as far as writing it and not being able to TX with the radio. motorola suggests using 11.5 for now again , they said 12.1 will be released in January to fix the issues with 12.0. If you have a MOL account there is a service bulletin out for it.

 

[Ohbe1]

Bulletin

Thank you for the post. Yes I am familiar with the bulletin even though I do not have an account. The bulletin was sent to me from a acquaintance overhearing a conversation about the build 642. I am thinking about getting an account soon. Merry Christmas!

 

[radioguy224]

My friend sent me Motorola radio driver and I installed it. It took care of the problem. I am now able to read and write to radio via the programming cable!

I have a XPR6550 and i am getting the same error message number 1687

see the photo below

 

[radioguy224]

hello all

I have a xpr6550 portable radio and I am using the latest software 15.0 and my radio firmware is R01.12.17 and the CPS VER. 13.02.03 and I keep getting the error message when I connect it with the programming cable PMKN4012A and PMKN4012B.

Please help thanks

 

[com501]

Uninstall CPS 15.5 and revert to an earlier version. Try 13.5 first. Once you can read the radio with CPS, update the radio to the latest version. Then reinstall CPS15.5 and you should be able to read/write the radio normally.

Yes, this sounds stupid but this is what Motorola instructed me to do. The reason is architecture changes in CPS won't read the Gen I radios if the firmware is too old. Yes, they broke it, and no one can tell me if this will be fixed or not.

 

[radioguy224]

Will 12.0 work or does it have to be the 13.5

 

[com501]

Try it. Motorola can't even tell me why.

 

[Aaron_B]

Uninstall CPS 15.5 and revert to an earlier version. Try 13.5 first. Once you can read the radio with CPS, update the radio to the latest version. Then reinstall CPS15.5 and you should be able to read/write the radio normally.

Yes, this sounds stupid but this is what Motorola instructed me to do. The reason is architecture changes in CPS won't read the Gen I radios if the firmware is too old. Yes, they broke it, and no one can tell me if this will be fixed or not.

The problem is that R01.12.17 is the latest firmware for that radio (XPR6550). I think there is something else wrong with that radio.

 

[com501]

CPS 15. anything refuses to connect to Gen I radios on 3 out of 13 computers here. I fixed mine my specifying a fixed metric.