Error processing purchase for upgrade key

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xnaron

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Joined
Dec 20, 2013
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New purchase of BCD436HP from brick and mortar store today.

Created myuniden account
registered my scanner
added esn and checksum from settings-info->firmware

Went to my account and selected like for Purchase ProVoice Key. Entered credit card info. Immediately got an error occurred screen. Received an email saying:

"There was an error processing your purchase for an Upgrade Key.

Please contact customer service at http://unidensupport.com/Home/FAQs"

Is there an issue with the system now? Sent an email to order support.
 

xnaron

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Joined
Dec 20, 2013
Messages
18
Your payment method

Sent from my SM-N920T using Tapatalk
I used a method of payment supported on the form. I got the error screen instantly as I clicked the button. My bank does not see any attempts on the payment method. I don't even think they tried to process it on the uniden side.
 

Mick

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Joined
Dec 19, 2002
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Location
Western U.S.
I tried the same as you last night, to get the DMR upgrade, about 15 times, and again today, several times, with Chrome, Firefox, and IE. I tried paying with AMEX and VISA.

I kept getting the message you got. "If you continue to receive this error, please contact customer service at http://unidensupport.com/Home/FAQs"

I finally left a message at Customer Support.

I used a method of payment supported on the form. I got the error screen instantly as I clicked the button. My bank does not see any attempts on the payment method. I don't even think they tried to process it on the uniden side.
 

xnaron

Member
Joined
Dec 20, 2013
Messages
18
I tried the same as you last night, to get the DMR upgrade, about 15 times, and again today, several times, with Chrome, Firefox, and IE. I tried paying with AMEX and VISA.

I kept getting the message you got. "If you continue to receive this error, please contact customer service at http://unidensupport.com/Home/FAQs"

I finally left a message at Customer Support.
Thank you very much for confirming the problem is on their end!
 
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