Error when reading a new G5

[RADIOSHOP]

I am getting a error when reading a new G5 pager programed by someone else.
The Asst. Chief in a fire department we support purchased a new G5 pager for a shop online and they programed it for him.
He brought it in to the shop because the programing was wrong. we went to read it and we are getting a error code :1 and we can't find that code listed.
The error show up when you read the pager. it displays " An unknow error has happened in the equipment ErrorCode:1"
Has anybody seen this code before.
We even reloaded the latest PPs V0.3.14.15 and still get the error.

 

[IAmSixNine]

What is the version of firmware in the pager?

 

[Hit_Factor]

I haven't seen that error. But I think you might be on the right track regarding PPS. Since the newest version doesn't work, I would start working backwards through the versions.

 

[RADIOSHOP]

The G5 is Model # G5B67BFSXVEN1401UNI which we can not find listed in any of the model list we have.
It has Ver. 1.2 firmware in it.

 

[tvengr]

I believe that the 67 means that the pager has been flashed for DMR.

 

[w2lie]

The 67 indicates that you have DMR on the pager. Are you able to read any other G series (G2 - G5) pager on that computer?
Have you tried a second computer?
Are you using the USB cable that came with the pager? I've seen it where some cheap or very thin USB cables just don't seem to want to work with some equipment. I always recommend using the included USB cable if you have any issues reading the equipment.

If you keep having problems, I would suggest reaching out to the dealer that sold the equipment. If your dealer refuses to help, as a dealer myself I'll be more than happy to help.

 

[Hit_Factor]

The G5 is Model # G5B67BFSXVEN1401UNI which we can not find listed in any of the model list we have.
It has Ver. 1.2 firmware in it.

Looks like you are missing a character, maybe this is what you have?

G5B67BF SXVXEN 1401UNI

This is the last one listed in the PPS with the G5B67BF prefix.