With the cable connected to your computer, look in Windows control panel and in the hardware devices. It should be a section for serial devices where the usb cable should be shown. You can also edit it at that place to change the port number if you need to. Any port number that has a driver installed to it will say that it is taken and cannot be used. You can ignore that warning as long as you do not have any hardware setup to use those com ports. Use the port number in the firmware upgrade program. You should always get a audible indication when you connect the cable to the usb port.
I think you have to set the front port setting in the scanner to either a 56000 or a 115000 speed.
/Ubbe