I have free scan installed on my computer and up to about 1 week ago was working fine. I am now unable to import any files from RR into this program and get a check subscription and connection problem error message when trying to connect. I have files that I want to keep and do have a current subscription. I am thinking that I may have a corrupted program and do not want to lose my saved files and may have to re-install this program. I have changed my password and double checked my current status with RR. I also have been unable to download the update for this. I have had no problem downloading any files from any other site except RR. I did run a malware scan and found malware called rouge accent and removed it. I can connect to the scanner but not download any files into it. (996xt)