G4 - Reception Has Ceased - Display shows 'Device Error. Please contact your local dealer for more information.'

[county]

Hello!

A friend's G4 has stopped receiving his local P25 trunking system. Though it's likely coincidence only, the issue happened right after acquiring/using the amplified speaker drop-in charger. He mentioned also a family member not familiar with the radio had been pressing buttons on it shortly before the issue surfaced.

We've tried re-programming in PPS, battery pulls, and a re-program of the very latest firmware, and the issue still persists. We also put in a codeplug from another G4 used on the same system, and same results.

The radio display will appear normal as if it's scanning but will show 0 signal-bars, and there is no RFSS/Site information shown, then ultimately the error message 'Device Error. Please contact your local dealer for more information.' will show on the screen after a minute or so, or immediately if getting in to the menu.

He's planning to contact Unication Support later this week. Might also try the dealer per suggestion of the error message, but my experience has been the dealers aren’t as issue-resolution savvy. The radio is still under warranty, but we were hoping for a quick do-it-yourself remedy. I did some searches and didn't find any other reports of this particular issue.

Thanks in advance for any suggestions!

 

[W8RMH]

How old is the battery? I had some issues like that with the Poly battery. I sold the charger then learned the issue was the battery not the charger. I got a new Ion battery and the problems went away.

You can also try a battery pull, then reinstall the battery and plug in the wall charger and let it fully charge. Turn the pager on and unplug the charger and let it reboot.

 

[county]

How old is the battery? I had some issues like that with the Poly battery. I sold the charger then learned the issue was the battery not the charger. I got a new Ion battery and the problems went away.

You can also try a battery pull, then reinstall the battery and plug in the wall charger and let it fully charge. Turn the pager on and unplug the charger and let it reboot.

Good suggestion. Battery and radio are about 6 months old. The issue still happens even when power from AC adapter is applied but we will try a battery swap and report back.

 

[county]

Update: my friend talked to Unication Support and the unit needs to be returned for RMA service.

 

[captaincab]

Curious to know if it was a failure of a part of the pager or was due to family members button pushing?

 

[KR7CQ]

Mine has the same issue and I've just not felt like spending the $40 needed to get it back to Unication safely and have just dealt with the issue. Mine resets itself after about 20 seconds so I've been putting this off. I need to send mine in and put an end to this issue as well.

 

[county]

Curious to know if it was a failure of a part of the pager or was due to family members button pushing?

Will post their findings . . from the description over the phone they weren’t positive what the cause or failure was.
They agreed we’d done all the right troubleshooting/recovery steps (noted in the first post).

 

[captaincab]

Will post their findings . . from the description over the phone they weren’t positive what the cause or failure was.
They agreed we’d done all the right troubleshooting/recovery steps (noted in the first post).

Thanks yes let me know please

 

[county]

Thanks yes let me know please

Unication Support has been great on this issue. . they aren’t sure what the problem is with the radio. It’s a rare problem, and additional troubleshooting and diagnostics is just going to cost more than a warranty replace of the radio, which is what they are going to do for my friend

 

[captaincab]

Either way it's a scary thought considering we are talking about equipment used to notify emergency responders of a call.