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G4 Toning Issue on v4.36 & v1.35

jake_Braker

C/O 2Ø21
Premium Subscriber
Joined
Sep 27, 2018
Messages
618
Location
Somewhere in NC
I've been having an issue with G4 toning out on Gastonia Fire Dispatch on Charlotte UASI (Gastonia Simulcast)
All tones and timings have been verified as correct (Tone A: 2000ms, Tone B: 3000ms)
I'm receiving traffic with no issues, it's just the tones. The pager has been updated to firmware 1.35 with the issues still persisting.
I've also noticed the Digital Tone Detect is not functioning on this talkgroup, whereas it functions on other sites and systems.
All 8 stations have been programmed to alert for this testing and none of them have alerted.
We do have an automated dispatcher, but these issues are present when a live telecommunicator is operating the tones.
Different protocols have been tested including the default settings with no avail.
This is not a simulcast issue as the issues are not present on the Mecklenburg Simulcast nor NC VIPER's Gaston Simulcast.

I tried being as descriptive as possible with everything that's been tested to attempt to solve this issue. Hopefully this information helps!

1703706364746.png1703706392026.png
1703706458185.png1703707151574.png
 

RaleighGuy

Member
Premium Subscriber
Joined
Jul 15, 2014
Messages
14,339
Location
Raleigh, NC
See if this is your situation... Maybe @GTR8000 will comment here


Similar issue here...

 

jake_Braker

C/O 2Ø21
Premium Subscriber
Joined
Sep 27, 2018
Messages
618
Location
Somewhere in NC
Update: I have now missed multiple calls for a station on NC VIPER on standby mode. Other stations that are added on monitor mode still alert
 

jake_Braker

C/O 2Ø21
Premium Subscriber
Joined
Sep 27, 2018
Messages
618
Location
Somewhere in NC
If anyone is still able to assist. I'm still having this issue on v0.4.0.39

There are no alerts to standby mode, it sometimes misses calls in monitor mode. And UASI is still not alerting at all.
 

jake_Braker

C/O 2Ø21
Premium Subscriber
Joined
Sep 27, 2018
Messages
618
Location
Somewhere in NC
Okay this is starting to annoy me.
It's alerting on other stations on VIPER, but the station it needs to alert on isn't working. The tone range is correct.
 

hazrat8990

Member
Premium Subscriber
Joined
Apr 12, 2013
Messages
363
Location
Wyoming
Right away I'm seeing an issue with duration. Current settings would not even allow it to try to alert.
1703706364746.png

Try shortening the duration time to something a bit more reasonable. Give these settings a try:
Screenshot 2024-06-01 134446.png
 
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