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G5 downloaded audio messages are garbled

KO6CJR

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Dec 23, 2023
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Los Gatos, CA
I have tried to download the stored audio messages from my G5, and all I get is garbled audio. To those of certain vintage, I can describe it as the product of the first "digital" voice scramblers, the ones that came after simple inversion. Also sounds similar to encrypted TETRA - funny thing is, all audio is like this, including analog recordings and P25.

I'm running v2.02, and using the G Series Message Backup app v0.0.1 Beta10. Any hints / ideas / help will be welcome. I can post an example audio file if it helps.
 

hazrat8990

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Apr 12, 2013
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339
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Wyoming
Do the messages playback normally on the pager itself? Is the pager one of the newer G5N models, or is it an older one that was upgraded to V2.02? If it is an older model, it very well could be an issue with the new firmware.
 

KO6CJR

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Dec 23, 2023
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Los Gatos, CA
Messages play fine on the G5, no issues at all. I wasn't aware the G5 had hardware revisions, is this visible in the serial number? I can check later if so.
 

hazrat8990

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Apr 12, 2013
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Location
Wyoming
The "N" in the model number means you have the new chipset, so a downgrade in firmware isn't possible. It may still be a bug in the firmware that's causing the compatibility issue, but unfortunately you'll have to wait for a new release. Hopefully they're already aware and working on a solution, but they might not even know about it. It might be a good idea to shoot them an email and see what they have to say about it.
 
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