G5 Volume won’t go below 50

[mdsxfire]

I have one G5 where the volume will only go between 50 and 95, at this point I’m assuming it has to be a hardware issue since I’ve shot it with the same program as my other g5s that don’t have this issue. Anyone else run into this? Is there a self fix

 

[blackbelter]

Would the same volume level holds if pager is in the power amp charger? Would the volume level starts at 50 or can not hear it ?

 

[mdsxfire]

Not sure as I don’t have one, I would think the amp charger volume would override the pager knob volume

 

[hazrat8990]

Just out of curiosity, what model is it, and which version of firmware is it running? What is the model number and firmware version of one of the pagers that work correctly?

 

[mdsxfire]

They are all G5B66BF-SXVXEN1401 running 1.33-08182022

 

[hazrat8990]

I was hoping that it could've been a firmware issue, but the V1.33 kinda rules that out. If it was running V2.02 firmware, I would have suggested downgrading. It is still possible the firmware got corrupted somehow, so If you want to give V1.35 a try, just message me.

 

[mdsxfire]

thank you I have all of them up to 2.02 but since these are used for actual pagers for our dept we have stayed with 1.33 since it has been the most stable version and definitely don’t wanna go up to the 2.x versions since I heard they do t play well with the older hardware and don’t want to re write the entire profiles into the 4.x PPS

 

[hazrat8990]

The new PPS is a bit more user friendly, but the thought of having to start from scratch isn't too appealing. I hesitated at first, but I'm glad I made the switch. If your profiles only have a couple of zones, it really isn't too bad.

Do you still have the firmware installer for V1.33? If so, you might want to try a fresh install to rule out corrupt firmware. Otherwise, you'll probably have to send it in for repair, or replacement. If it ends up getting replaced, you'll probably be getting a G5N. In that case, you will have to upgrade to the new PPS.