WA1LMC
Member
- Joined
- Nov 14, 2009
- Messages
- 49
I purchased Proscan and the software is good. But after a computer issue that required a restoration, I lost my activation key. So on Sunday i sent an email expecting a reply on Monday. Well it never happened so I sent another and with no reply I copntacted through Paypal. Well he answeered and began to rant.
Finally he sent this email:
The problem is you didn't wait till Monday evening when lost keys are sent. Your email came in Sunday. I haven't seen anyone with your childishness in years. I don't want your business.
Now maybe I got antsy when he didn't answer email. His excuse was he was away on Monday for customer service training. Like I am to know. So here is the sequence:
I sent:
I sent you an email yesterday regarding a missing activation key due to a computer issue which forced me to restore my system. I have restored my other scanenr software but am waiting for you to resend my activation key for WA1LMC purtchased thruogh Paypal on 9/25/15.
��
Customer service is�� important and from some postinga on Radioreference, your customer service is not as good as it should be. I hope you will reply to this email by the end of the day today (9/28/2015) or a claim will be filed through Paypal since I can not operate the software without it.
��
His reply:
I just got back from customer training. Lost keys are always sent on Mondays. I wish you would just chill.
Me:
I will hang on but an auto reply would have been helpful if no one was there to answer emails.
Thank Yuo
His response:
The problem with auto reply is it reply's to the Yahoo groups and no one wants that and also reply's to my work emails and that's not too good.
My response:
Understand. I can plan on receiving my key next Monday? If that is the day then I will make do since the nag screen is really annoying as they are meant to be.
Larry
WA1LMC
And finally he wrote:
The problem is you didn't wait till Monday evening when lost keys are sent. Your email came in Sunday. I haven't seen anyone with your childishness in years. I don't want your business.
Now I don't think I was out of line during the communications. BUT I will not be talked to like that from a short tempered person. His software is good but not worth this abuse. My only fault was being concerned about getting burnt as I have been in the past. TRUST me, USE BUTEL software. NEVER have I had a problem with their support.
I did call Paypal and intialized a claim for a refund. Proscan abd Bob Arne are just not worth it.
Finally he sent this email:
The problem is you didn't wait till Monday evening when lost keys are sent. Your email came in Sunday. I haven't seen anyone with your childishness in years. I don't want your business.
Now maybe I got antsy when he didn't answer email. His excuse was he was away on Monday for customer service training. Like I am to know. So here is the sequence:
I sent:
I sent you an email yesterday regarding a missing activation key due to a computer issue which forced me to restore my system. I have restored my other scanenr software but am waiting for you to resend my activation key for WA1LMC purtchased thruogh Paypal on 9/25/15.
��
Customer service is�� important and from some postinga on Radioreference, your customer service is not as good as it should be. I hope you will reply to this email by the end of the day today (9/28/2015) or a claim will be filed through Paypal since I can not operate the software without it.
��
His reply:
I just got back from customer training. Lost keys are always sent on Mondays. I wish you would just chill.
Me:
I will hang on but an auto reply would have been helpful if no one was there to answer emails.
Thank Yuo
His response:
The problem with auto reply is it reply's to the Yahoo groups and no one wants that and also reply's to my work emails and that's not too good.
My response:
Understand. I can plan on receiving my key next Monday? If that is the day then I will make do since the nag screen is really annoying as they are meant to be.
Larry
WA1LMC
And finally he wrote:
The problem is you didn't wait till Monday evening when lost keys are sent. Your email came in Sunday. I haven't seen anyone with your childishness in years. I don't want your business.
Now I don't think I was out of line during the communications. BUT I will not be talked to like that from a short tempered person. His software is good but not worth this abuse. My only fault was being concerned about getting burnt as I have been in the past. TRUST me, USE BUTEL software. NEVER have I had a problem with their support.
I did call Paypal and intialized a claim for a refund. Proscan abd Bob Arne are just not worth it.