GRE E-mail addy for RMA?

[whooey]

I contacted GRE about my bricked PSR500.

They EMed me back:

Hi Brandon,

I can't think of anything else to try that you haven't already. Is the unit
still under warranty? If so, let's get it back for a checkup and repair.

Please provide the following information and we'll issue an RMA:

Full Name:
Address:
City, State Zip:
Phone#:
Model #:
S/N:
Date and place of purchase:
Best email address for RMA instructions:

Best regards,

Jack


GRE Support Team
GRE America, Inc. - Powered By Kayako SupportSuite

Ticket Details
===================
Ticket ID: 25***
Department: Scanner Receivers
Priority: Low
Status: Open
____________________________________________________________________

But the E mail is from: no-reply@greamerica.com

When I EMed the info back, it got returned, this isnt a good EM addy.

Does anyone have the correct E mail addy to send this info to?

Thanks!

 

[scannerfreak]

I contacted GRE about my bricked PSR500.

Did you try contacting them the same way you did initially when you got the reply?

 

[whooey]

Did you try contacting them the same way you did initially when you got the reply?

It was a generic form on the support part of GRE's website to get a ticket number... Name, EM address, problem, etc.

 

[thewenk]

Use the GRE Website to communicate

Go back to the GRE website support area and log in. Then go to the view tickets and submit a reply under your original ticket number and supply the information they requested.

Do all your communication with them on their website.

Dave

 

[whooey]

Go back to the GRE website support area and log in. Then go to the view tickets and submit a reply under your original ticket number and supply the information they requested.

Do all your communication with them on their website.

Dave

Dave, thankyou so much!!

It would have been nice if they woulda told me that, LOL!