Okay I have tried to use the software but when I plug the scanner into the usb it doesn't show up or says error on the computer. I have also tried downloading the drivers but I haven't been able to get it to work
Michael,
To help you trouble shoot your issue, you'll need to provide the following info.
Your computers O/S (XP 32 or 64 bit, Win 7 32 or 64 bit).
What version driver is being reported? Look this up in the Windows
Device Manager.
You need to check the following
two devices:
Ports - USB Serial Port
Universal Serial Bus controllers - USB Serial Converter
The following is what my computer is showing:
USB Driver:
Provider: FTDI
Date: 4/10/2012
Version: 2.8.24.0
If you aren't seeing this driver version you can download it from the following link.
Virtual COM Port Drivers
Once you've updated or confirmed the driver is up to date you should be able to use the GRE USB Cable with WIN500 and your GRE PSR-500.
Note: if you do an update, do a shut down and restart and go back into Device Manager to make sure the driver update has taken place properly for both devices.
Now plug in the GRE USB Cable to the PC.
Next (with the scanner turned off) plug in the mini stereo cable to the scanner (make sure it's fully seated).
Start WIN500 software.
Turn on your scanner.
From the WIN500 software click on
Scanner - Download from Scanner.
The WIN500 software should automatically recognize the GRE USB Cable.
If everything is working, you should see your scanner settings being dowloaded to WIN500.
Give it a try and let me know if it works.