Hamden PD bad phone line

[pro961]

Bad hum on Hamden PD ch 2 radio circuit for weeks now. Come on guys (UC) let's get it fixed.

 

[nhfdcadet]

Bad hum on Hamden PD ch 2 radio circuit for weeks now. Come on guys (UC) let's get it fixed.

Phone line issues do not fall on the radio vendor.

 

[izzyj4]

If its not in the lines then its at the d-mark connections at either end point. HPD may not hear it on their end.

 

[pro961]

Phone line issues do not fall on the radio vendor.

I am aware the radio vendor does not repair a line. BUT they can ID which RPTC it is, and call Phone repair with the circuit number. Most dispatchers cannot isolate (turn on/off) the voter sites to determine which site has the hum. Sometimes they hear the hum, sometimes they don't. Many dispatchers will ignore all problems until nothing works. Same as them being told you can't say stuck mic when the subscriber has a stuck mic. I supervised 16 dispatchers in one of the busiest 911 center in the state. I was also worked for a radio shop for 20 years. I would call in the bad phone lines myself. Hopefully when you call them in the phone tech doesn't say "your right no dial tone" ugh.

 

[nhfdcadet]

I am aware the radio vendor does not repair a line. BUT they can ID which RPTC it is, and call Phone repair with the circuit number. Most dispatchers cannot isolate (turn on/off) the voter sites to determine which site has the hum. Sometimes they hear the hum, sometimes they don't. Many dispatchers will ignore all problems until nothing works. Same as them being told you can't say stuck mic when the subscriber has a stuck mic. I supervised 16 dispatchers in one of the busiest 911 center in the state. I was also worked for a radio shop for 20 years. I would call in the bad phone lines myself. Hopefully when you call them in the phone tech doesn't say "your right no dial tone" ugh.

I'd hope all that's already been done if its been going on for that long, fingers crossed frontier can get it figured out.

 

[pro961]

Thats why I posted here. I know a couple of the radio guys read the CT posts.

 

[W1KNE]

I am aware the radio vendor does not repair a line. BUT they can ID which RPTC it is, and call Phone repair with the circuit number. Most dispatchers cannot isolate (turn on/off) the voter sites to determine which site has the hum. Sometimes they hear the hum, sometimes they don't. Many dispatchers will ignore all problems until nothing works. Same as them being told you can't say stuck mic when the subscriber has a stuck mic. I supervised 16 dispatchers in one of the busiest 911 center in the state. I was also worked for a radio shop for 20 years. I would call in the bad phone lines myself. Hopefully when you call them in the phone tech doesn't say "your right no dial tone" ugh.

I used to have a "radio circuit", the circuit was just RT. Not RTNA . Trying to get someone at Verizon to understand what the circuit ID actually was, was pulling teeth, due to how old it was. We dumped copper many years ago, after Verizon dumped it for us...

 

[cavmedic]

I used to have a "radio circuit", the circuit was just RT. Not RTNA . Trying to get someone at Verizon to understand what the circuit ID actually was, was pulling teeth, due to how old it was. We dumped copper many years ago, after Verizon dumped it for us...

I found the hardest part about calling in VZ tickets for RTNA’s and copper T’s was first getting through the automated crap. Once I realized that just saying “ I don’t know “ , helped tremendously.

After that was them finding someone who wanted the overtime OR didn’t automatically say it was our equipment. Apparently their on call techs can refuse work ( or so I was told).

Now everything on the new system is all MW and a couple fiber shots. I kind of miss using my toner, buttset and TIMS.

 

[bunangst]

I found the hardest part about calling in VZ tickets for RTNA’s and copper T’s was first getting through the automated crap. Once I realized that just saying “ I don’t know “ , helped tremendously.

After that was them finding someone who wanted the overtime OR didn’t automatically say it was our equipment. Apparently their on call techs can refuse work ( or so I was told).

Now everything on the new system is all MW and a couple fiber shots. I kind of miss using my toner, buttset and TIMS.

100% Facts. Verizon's automated ticket system is absolutely trash.

Fios, SIP trunks, T1s, RTNA, metro ethernet...doesn't matter.

The only easy to deal with Verizon service i ever called in to was their 911 operations NOC.

 

[W1KNE]

My work around with Verizon is, when I do get someone who actually knows their chit on the phone, I'll ask for a direct number or a direct way to call in. That made my life 1000% times easier the next time we had a an outage. I've even got some techs cell phones over the years and had them reverse call in tickets for me.

As said by @cavmedic , the automated systems are 100% trash. I think the only system worse is Comcast Business. Where if you don't know the account number or phone number, instead of passing you through to a human to help look it up, it will say "we're sorry you're having trouble, please call back later" and hang up on you.

 

[lynskey85]

I used to request tickets to be assigned to 1 or 2 specific techs as I knew they would understand what needed to happen to fix the issue since they had done it several times. But all of our copper is gone now, so no more headaches there