Having Trouble with Recent EZ Scan Software Update

jleslieiii

Member
Premium Subscriber
Joined
Feb 23, 2018
Messages
17
Location
Ulster County, NY
Tuesday, when I started EZ Scan it told me that there was a EZ Scan update and a library update to install, so I installed them. After the EZ Scan update, the program restarted and now the library update starts and abends every time I try to start EZ Scan. After the error, EZ Scan shuts down.

The message that I get is:
1597911283152.png
and I never get into the software to work. Any suggestions?

Thanks,
Jack
 

Whistler_Support

Whistler Representative
Whistler Representative
Joined
May 7, 2020
Messages
47
Location
Bentonville, Arkansas
Received your email to support@whistlergroup.com but you did not attach your archived configuration.

I am able to update my library and Update Existing Channels from Library without any issues using my configuration.
I will need your configuration to see if there is a field that is causing the error you are experiencing.
 

Wackyracer

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Premium Subscriber
Joined
Feb 18, 2016
Messages
1,418
uninstall ezscan then reinstall via the download at whistlergroup.com
 

jleslieiii

Member
Premium Subscriber
Joined
Feb 23, 2018
Messages
17
Location
Ulster County, NY
Thanks.

That's what Whistler support told me too. It appears to have worked, but Windows Defender really doesn't like this version of EZ Scan. It offered me many opportunities to abort the download and the installation. I'm assuming that is what blocked the proper update the first time.
 

Wackyracer

Member
Premium Subscriber
Joined
Feb 18, 2016
Messages
1,418
Thanks.

That's what Whistler support told me too. It appears to have worked, but Windows Defender really doesn't like this version of EZ Scan. It offered me many opportunities to abort the download and the installation. I'm assuming that is what blocked the proper update the first time.
No you missed some updates, there was a server certificate that was not renewed that caused this problem a couple of times now,
 
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