Having Trouble with Recent EZ Scan Software Update

[jleslieiii]

Tuesday, when I started EZ Scan it told me that there was a EZ Scan update and a library update to install, so I installed them. After the EZ Scan update, the program restarted and now the library update starts and abends every time I try to start EZ Scan. After the error, EZ Scan shuts down.

The message that I get is:

and I never get into the software to work. Any suggestions?

Thanks,
Jack

 

[Whistler_Support]

Please inform the specific scanner model and send a copy of your archived configuration to support@whistlergroup.com with your message above so it can be reviewed

 

[jleslieiii]

TRX-1 for those interested. Info sent.

 

[Whistler_Support]

Received your email to support@whistlergroup.com but you did not attach your archived configuration.

I am able to update my library and Update Existing Channels from Library without any issues using my configuration.
I will need your configuration to see if there is a field that is causing the error you are experiencing.

 

[Whistler_Support]

Correction, did not receive your email to support@whistlergroup.com, we received your post #3 comment above only

 

[jleslieiii]

Hmmm. It went out at 9:37a EDT. I will resend

 

[jleslieiii]

I have resent to both the address just provided AND to an older email address that I have of support@whistler-group.reamaze.com . If you do not receive this let me know and I will figure out something else.

Nothing has bounced back yet.

 

[jleslieiii]

It got through

 

[Wackyracer]

uninstall ezscan then reinstall via the download at whistlergroup.com

 

[jleslieiii]

Thanks.

That's what Whistler support told me too. It appears to have worked, but Windows Defender really doesn't like this version of EZ Scan. It offered me many opportunities to abort the download and the installation. I'm assuming that is what blocked the proper update the first time.

 

[Wackyracer]

Thanks.

That's what Whistler support told me too. It appears to have worked, but Windows Defender really doesn't like this version of EZ Scan. It offered me many opportunities to abort the download and the installation. I'm assuming that is what blocked the proper update the first time.

No you missed some updates, there was a server certificate that was not renewed that caused this problem a couple of times now,