Heath to county: Can you hear me?
The backup for the Licking County 911 Center itself needs a backup until all the bugs are worked out in Heath’s new communications system.
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In the meantime, the county’s command-center vehicle has been moved from the West Licking Joint Fire District to the Heath facility on Hebron Road just in case Heath is called on to serve as the 911 center.
Heath Police Chief Tony Shepherd has been battling emergency-communications issues for more than a year.
First, the city’s old system broke down in May 2007, forcing upgrades to be made. Then, the new system, originally to be installed in January, was delayed until June.
Now, there are problems coordinating Heath’s new technology with the older systems throughout the county. In an emergency, the 911 center or its backup sends out paging tones to 18 departments, which activates the pager of each responder with a verbal message.
“We’re getting mixed reviews,” Shepherd said. “Some say they hear the tones and not the verbal instructions. It’s very painstaking to test the tones of each agency because they’re not all manned 24/7. Each agency has got their own tone.”
Three departments — Utica, Homer and Mary Ann Township — have particular difficulty receiving the tones from Heath, Shepherd said, requiring use of the command vehicle or a phone call to the Utica Police Department.
“The three agencies use such an old format (to signal the pagers), manufacturers don’t make them anymore,” Shepherd said. “Our fiber-optics link is so efficient and a speedy deliverer of signals, it’s difficult to set digital and fiber-optics to work with old equipment.”
Utica EMS chief Mike Evans said he does not see the situation as much of a problem for Utica.
“It’s a new system and they’re working on it,” Evans said. “We’ve got 24-hour dispatching here, and our dispatchers listen to all radio traffic. All they’d do is re-send our tones and go from there. I feel comfortable with it. There’ll be things you’ll have to work around.”
Jeff Walker, director of the Licking County Emergency Management Agency and Homeland Security, said the communications need to be improved but it’s not a serious concern.
“I talked to the Heath mayor and said we’d like it to be a priority and he said it is,” Walker said. “As long as our 911 center is operating, it’s not an issue. We’ve put our mobile command post out there, and they’re working with their vendor.”
Shepherd said he hopes everything will be working by the middle of next week, but said the public should not be alarmed.
“We’re not concerned anyone’s safety is in jeopardy,” Shepherd said.