Check out this link:Please help, I was installing firmware upgrade 3.02.02 to my BCD396T. I'm not sure what happened, now I have nothing, scanner is completely blank. What do I do now? Please help!
I wouldn't sweat it at this point. I doubt your scanner is dead.I have attempted reinstall several times. Computer cannot communicate with scanner. I keep getting connect scanner message. When I disconnect scanner and power it up, the display is blank and the backlight continuously flashes. I think I killed my scanner!