I want to see if there is a firmware update for my scanner but my pc can't see the scanner?
I have a RS USB cable, what drivers do i need for it to work?
Are you plugging the cable into a USP port on the computer, a powered USB hub, or a non powered USB hub?
When you plugged the cable into the computer the first time, did the computer detect the cable and load drivers?
Which version of PSR-700 EZ Scan are you using? Current version is 1.05
I loaded EZ Scan on my Windows 7 computer and was able to do the check for CPU updates with no problem.
Go to the device manager, with the cable plugged in, locate the device under Ports (COM & LPT). Should be USB Serial Port (COM?). Right click on it and uninstall. Unplug the cable and restart the computer. I like to use the graceful "shut down" process, wait about 30 seconds, and then power back up. Once the PC is up and running, plug the cable back in. The computer should detect new hardware and load the drivers. Once that is finished, start the EZ Scan software and try the Check for CPU update again.