More information is needed. You updated the FIRMWARE on the HP-1 or the SOFTWARE on your computer? What version? If you updated the HP-1 firmware, try downgrading--there are a few posts on how to do that, it's simple. Go to this website: FW - OpenUniden and download a version prior to the one you installed. Then plug your HP-1 into your computer and drag and drop the downloaded file into the firmware folder on the SD card. Unplug the HP-1 and it'll auto load the firmware.