Help!

[mjh101]

OK, im trying tp connect my scanner to install the new firmware update but 4 some reason using the BCD396t uasd I hit connect to scanner and i get an error message "COMMUNICATION ERROR! PLEASE CHECK SCANNER REMOTE SETTINGS" any suggestions?

 

[mancow]

The USAD isn't used for firmware uplift.

You need to use the BC_VUP program.

 

[mjh101]

The USAD isn't used for firmware uplift.

You need to use the BC_VUP program.

im trying to save my stuff first.

 

[mjh101]

im trying to save my stuff first.

anybody? please!

 

[kg4pbd]

Have you verified that your scanner is communicating with the computer? If not there have been lots of threads about resolving communication issues.

 

[scan83g]

hey

Things to check

1. is the com port active in your motherboard BIOS (I had mine disabled here)
2. Is there any driver issues/conflicts under the control panel - system - hardware devices

- the error you described happened here when I had USAD set for the wrong com port #.

Also you should verify that both the scanner (under xfer settings) and the software have the same baud rate selected.

Have fun with the 396T scanner like I am.

 

[hotdjdave]

COM Port Settings

Make sure the COM Port settings are correct. If you connect your scanner via the cable through your computer's COM1, then make sure the software is set to COM1 (COM2 > COM 2, etc.). Check the cable and make sure it is securely plugged in to both sides (computer and scanner), as well. Make sure the scanner is powered and turned on.

This is the most common reason for computer communications errors.

If the problem still continues, you may need to check your Windows settings for the COM PORT, under Device Manager/Ports (Com and LPT). If you see a exclamation mark in a yellow circle or a red X, then there is an issue that needs to be resolved with your computer and/or Windows operating system. Of course, this is if you are using Windows on a PC.

 

[mjh101]

Arrgh!!!

this is freakin rediculous! I dont have access to a computer that works worth a damn. my work computer is restricted, my home computer is a dinosaur, my parents computer uses dial up. All I want to do is update my firmware. is that too much to ask. anybody live in the ann arbor area that might be of some assistance??

 

[Al42]

my home computer is a dinosaur

I just connected to my 396 with an old 486DX33 laptop running DOS. If that one can connect to the scanner, any computer running Windows can.

my parents computer uses dial up. All I want to do is update my firmware.

Put the software on a floppy or a thumb drive and transfer it to your parents' computer.