Hey UPman! Anybody work there answer phones?

[RadioDitch]

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B142 Safari/8536.25)

I'm very frustrated. Our company uses exclusively Uniden products for scanners, phones, and marine communications. Thousands and thousands of dollars in Uniden products. So I didn't think twice about sending a defective unit for repair. And I did, Uniden has it right now.

However, when I try to call to ask a simple question, nobody ever answers the phones. I've very literally spent multiple hours, aprox 5, on hold over the last three business days. Is this customer service?! We'd have no business if we did this to our customers.

What gives Mr. Opitz? I understand you may be understaffed. But, it would take very literally 2mins of one of your reps time. If that. Can I please just get someone to answer the question I have about my product I paid $450 for and of which your company currently has possession??

 

[UPMan]

At this moment, we are having issues with a server that might be affecting call response (don't know for sure...it is certainly affecting my network access).

If it is a general knowledge question, I recommend you ask it in the forums, anyway.

Personally, I do not answer my phone for external calls (except for known numbers). Too many "helpful" people have given out my direct number...

 

[scannersnstuff]

paul, if an external caller really get's thru to talk to you, do they get a qsl card ?.

 

[RadioDitch]

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B142 Safari/8536.25)

No it's actually specific to my unit and doing business with repair.

 

[N1SQB]

I'm sorry for what youre going through! I understand your frustration. I run 5 base scanners all which are Uniden brand, 2 of them digital. Unfortunately, all you'll get is excuses for the most part as I did in my experience with their repair center. I actually got through to someone and was told that they were having issues with their repair center webpage. I could not receive status or info about my repairs. This was back in January. Keep trying to get through but don't let it get to you. Believe me, I understand your frustration. I'm heavily invested in Uniden products. Unfortunately, their after purchase, repair center customer service is almost non existent!

Good Luck!

Manny

 

[SquierStrat]

Ive been reading threads similar to this one for the last few weeks it seems like. And just last week, unfortunately, my bcd396xt started an issue, and its warranty expires next month. I was a little scared after reading all of these threads, but considering my circumstances, i dont really have a choice. I sent it in. According to UPS they recieved it today. Hopefully im not creating one of these threads in a couple weeks..

 

[mainetrunk]

I am into R-S models myself. I do own 2 unidens. They were shoved in my face when I could afford it. I dont regret it, I just wish I could remember where I put some freqs. That sub-bank stuff is irritating I wont deny the clear p25 voice. I wish it had v-folders like R-S. From what Ive read, you couldnt give me a homepatrol.My ideal list of scanners to own is 5,grepsr800's / 10 pro 106's and 10 bcd396xt's.. That would be my scanner requirements. Recievers--thats different. I'd take 5 of each.Then, keep paying the elecric bill with all of them running 15 hours a day.Yes, I want it alllll! I'd take half of that list.LOL P.S-- wish I had more trunks to scan.....

 

[RadioDitch]

Ive been reading threads similar to this one for the last few weeks it seems like. And just last week, unfortunately, my bcd396xt started an issue, and its warranty expires next month. I was a little scared after reading all of these threads, but considering my circumstances, i dont really have a choice. I sent it in. According to UPS they recieved it today. Hopefully im not creating one of these threads in a couple weeks..

Wouldn't happen to have been the speaker would it?? That's what failed on mine, and a number of other people I've spoken to. It actually seems pretty common, something Uniden should be aware of. Much like their NEED to put out P25 Phase II receive (gonna loose customers soon without it).

And I have to say, my frustration was resolved this afternoon when I was contacted by a customer service supervisor. She cleared up my quandary in a matter of 2mins. So, while I'm not 100% satisfied with what it took to get a simple answer, I am content that it was taken care of. My unit is being repaired, under warranty, and I should have it back about March 1st.

 

[SquierStrat]

nope, nothing to do with the speaker