When I went to update the data base on my Home Patrol Extreme I got an error saying the request could not be performed because of an I/O error. Now when I turn on the Home Patrol it tells me I need to run the "clear user data in the Sentinel software", then shuts off. Now the problem when I plug it into the computer the USB Mass Storage screen comes up, but the computer does not see the Home Patrol, so I can not run the "Clear user data". It is listed in my drives as the "F" drive but I can't open the drive. I get the same error. I can put the SD card in my computer and see the files.
I tried:
1. Formatting a new SD card and transferring the files to the new SD
2. Reinstalling the Sentinel software
3. Resetting the home patrol
I am running windows Vista, also tried it on an XP machine, it still will not see the scanner. The drivers are installed with the Sentinel software correct? I looked tried to find and relad the drivers, but could not find any.
No results. The scanner will not do anything now and the Sentinel software will not see the scanner
Any Ideas
I tried:
1. Formatting a new SD card and transferring the files to the new SD
2. Reinstalling the Sentinel software
3. Resetting the home patrol
I am running windows Vista, also tried it on an XP machine, it still will not see the scanner. The drivers are installed with the Sentinel software correct? I looked tried to find and relad the drivers, but could not find any.
No results. The scanner will not do anything now and the Sentinel software will not see the scanner
Any Ideas