fd0824
Member
I have been trying to check on Home Patrol Sentinel updates on my computer but the OK button on the website is shaded out and I cannot click on it. Is there a reason for this?
HP-1: Home Patrol Sentinel update
- Thread starter fd0824
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You must have the correct scanner model connected to your computer and in Mass Storage Mode before you can use Sentinel to check for Firmware updates.
The Update Master Database does not need a scanner connected.
What scanner model do you have?
You must have the correct version of Sentinel for your scanner.
One will have an Orange Sentinel Icon and is for the older Home Patrol 1 and 2 models. The other version of Sentinel will have a Green Sentinel icon and is for the x36HP and SDS100 and 200 models.
The Update Master Database does not need a scanner connected.
What scanner model do you have?
You must have the correct version of Sentinel for your scanner.
One will have an Orange Sentinel Icon and is for the older Home Patrol 1 and 2 models. The other version of Sentinel will have a Green Sentinel icon and is for the x36HP and SDS100 and 200 models.
fd0824
Member
I have the Home Patrol Sentinel 1.
fd0824
Member
I have the Home Patrol Sentinel 1.
You need the orange icon Sentinel version. Uninstall Sentinel if yours has the Green icon.
The HomePatrol 1 and 2 version of Sentinel is here: HomePatrolSentinel < HomePatrol < TWiki
fd0824
Member
I have the orange icon.
When you plug the USB cable into your Homepatrol 1 (it must be powered on), press the Mass Storage Mode button.
The HP1 screen should change to show it is in mass storage mode at this point. This could take a second or so.
Give it a few more seconds for the computer to recognize it and assign the scanners SD card a drive letter.
You should be able to see the HP1's SD card mounted as a new drive letter in This PC or My Computer depending on the operating system version you are using.
Once the new drive letter appears, start Sentinel and try the Updates/Check for firmware updates again.
If OK is still greyed out, you may be using a bad or charge only USB cable.
Does you HP1 power on okay?
I don't recall but you may need batteries installed for a firmware update as well as the AC power adapter plugged into the HP1.
Will you version of Sentinel allow you to check for Master Database Updates?
If that produces and error, you may have a connection issue. One that does not work is when people are using one of the satellite based internet providers. Uniden's FTP server has issues with Sat based internet service.
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fd0824
Member
The scanner powers on but I cannot listen to the county sheriff or Toledo police department, only outlying cities. I was looking for an update because of new talk groups in Lucas County.
In this case, you may be better off clicking the small Report link in the lower left of one of your posts in this thread and ask that the message thread be moved to the Ohio forum. For reception issues, you will probably get better help there.
I guess I'm not understanding where you are seeing the "shaded" out OK button. Sorry.
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What website are you looking at? Can you post a link to it so we can see what you are seeing?
fd0824
Member
When I click on the orange icon the page for updating the sentinel appears. On the bottom there are four boxes: refresh, info, ok and cancel. The only box that I cannot click on is the ok box and it is the only one shaded out.
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OK.... that's not a website, that's the Sentinel program running on your computer. Sounds like you clicked the firmware update button without the scanner connected to Sentinel.
To update your scanner's database and firmware, follow the instructions on page 6 of your owner's manual. Very clear instructions, but make sure you follow all of the steps.
fd0824
Member
Thanks.
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