HP-1: Homepatrol 1 broken screen

Status
Not open for further replies.

fritomnky

Member
Joined
Mar 31, 2014
Messages
5
Location
River Falls, Wisconsin
I moved recently and my homepatrol screen was damaged in said move. I'm too broke to purchase an entire new one, and am hoping I can either A) get it fixed at a reasonable price or B) fix it myself at reasonable price as well. Anyone else have any luck fixing one?
 

hiegtx

Mentor
Premium Subscriber
Joined
May 8, 2004
Messages
11,275
Location
Dallas, TX

djbisme

Member
Premium Subscriber
Joined
Mar 7, 2018
Messages
55
Location
SW Michigan
I was skeptical their repair rates were actually that cheap! I might just have to do that then, thank you!
Just FYI, I sent an SDS100 in for repair last Spring and it took about 8 weeks to get it back (after some email prodding). Not sure what the current turn-around time is, but as is the case with everything else these days, it may be delayed. It did come back fully repaired, though. Make sure you list everything that is wrong with it.
 

hiegtx

Mentor
Premium Subscriber
Joined
May 8, 2004
Messages
11,275
Location
Dallas, TX
I was skeptical their repair rates were actually that cheap! I might just have to do that then, thank you!
Uniden holds to the flat rate price, even if the repair, if priced a la carte, should be higher. The only time that changes is if the unit is so badly damaged as to be just about irreparable. That might be the case if the unit had, say, fallen out of the window of a moving vehicle, but not a 'simple' broken display.
Just FYI, I sent an SDS100 in for repair last Spring and it took about 8 weeks to get it back (after some email prodding). Not sure what the current turn-around time is, but as is the case with everything else these days, it may be delayed. It did come back fully repaired, though. Make sure you list everything that is wrong with it.
I have not had to send anything in recently, but comments on turn-a-round time improving have become more common, such as a two or three week turn. But earlier in the year, and at times last year, repair time did stretch into a couple of months ir more. I think the biggest issue right now is if "your" scanner requires a part that is in short supply, resulting in a back-order without a confirm-able availability date.
 

JoeBearcat

Active Member
Uniden Representative
Joined
Jun 30, 2020
Messages
1,894
Just FYI, I sent an SDS100 in for repair last Spring and it took about 8 weeks to get it back (after some email prodding). Not sure what the current turn-around time is,

Current turn-around is vastly better than it was last spring. I've read several users who received their units back in a couple weeks.
 

fritomnky

Member
Joined
Mar 31, 2014
Messages
5
Location
River Falls, Wisconsin
Just FYI, I sent an SDS100 in for repair last Spring and it took about 8 weeks to get it back (after some email prodding). Not sure what the current turn-around time is, but as is the case with everything else these days, it may be delayed. It did come back fully repaired, though. Make sure you list everything that is wrong with it.
So I'm going to send it in I'm just a bit confused on shipping it because the form says it's 89.95 including shipping, but you can't print out a shipping label, so how does that work?
 

KevinC

Other
Super Moderator
Joined
Jan 7, 2001
Messages
11,989
Location
Home
So I'm going to send it in I'm just a bit confused on shipping it because the form says it's 89.95 including shipping, but you can't print out a shipping label, so how does that work?

Pretty sure that's shipping back to you.
 

hiegtx

Mentor
Premium Subscriber
Joined
May 8, 2004
Messages
11,275
Location
Dallas, TX
Pretty sure that's shipping back to you.
Exact;y
So I'm going to send it in I'm just a bit confused on shipping it because the form says it's 89.95 including shipping, but you can't print out a shipping label, so how does that work?
Ship it to Uniden using a service that provides a tracking #. That could be USPS, Fedex, or UPS (I'd use ground, not next day or second day air).

The $89.95 cost includes $10 for return shipping to you. Not sure if they've changed, but most comments indicate they have used Fedex ground.
 

fritomnky

Member
Joined
Mar 31, 2014
Messages
5
Location
River Falls, Wisconsin
Exact;y

Ship it to Uniden using a service that provides a tracking #. That could be USPS, Fedex, or UPS (I'd use ground, not next day or second day air).

The $89.95 cost includes $10 for return shipping to you. Not sure if they've changed, but most comments indicate they have used Fedex ground.
Thanks so much for the help folks!
 
Status
Not open for further replies.
Top