HP-2: Homepatrol 2 unable to update

aboz

Newbie
Premium Subscriber
Joined
May 26, 2012
Messages
3
Location
murrieta, ca
In sentinel, my ESN is all XXXXXXXXXXXXX and unable to update, I am frustrated, otherwise its working great, but the update database/firmware is not updating, I reset user settings twice.


Thank you
 

mciupa

Canadian DB Admin
Moderator
Joined
Nov 5, 2002
Messages
7,557
Do not use the green one. It is not for your model.
 

hiegtx

Mentor
Premium Subscriber
Joined
May 8, 2004
Messages
9,122
Location
Dallas, TX
I use the green one, Iformatted the SD card and still no luck
The "green" Sentinel is only for the 436HP, 536H_. SDS100, and SDS200 scanners.

You need the "red" version of Sentinel, which Jim linked above:
If you need HomePatrol Sentinel, here is the link: HomePatrolSentinel < HomePatrol < TWiki
That's why you are seeing the 'all X's ESN'; the 'green' version of Sentinel does not recognize the scanner.

The correct version will recognize your HP-2, as well as capture the actual, correct, ESN.

You can export any Favorites lists you created in the 'green' software into *.hpe files, which than then be imported into the correct ('red') version.
 

aboz

Newbie
Premium Subscriber
Joined
May 26, 2012
Messages
3
Location
murrieta, ca
The "green" Sentinel is only for the 436HP, 536H_. SDS100, and SDS200 scanners.

You need the "red" version of Sentinel, which Jim linked above:


That's why you are seeing the 'all X's ESN'; the 'green' version of Sentinel does not recognize the scanner.

The correct version will recognize your HP-2, as well as capture the actual, correct, ESN.

You can export any Favorites lists you created in the 'green' software into *.hpe files, which than then be imported into the correct ('red') version.
Thank you, it worked, I feel like a idiot, I thought the green one was a default
 

tvengr

Active Member
Joined
Feb 10, 2019
Messages
4,783
Location
Baltimore County, MD
Thank you, it worked, I feel like a idiot, I thought the green one was a default
Welcome to the crowd! You don't have a monopoly on making dumb mistakes. We have all been there. It is part of the learning process that we have all gone through. You will never catch up to the number of blunders that I have made, and I am still increasing my total. There is no such thing as a stupid question. If you don't understand something, we are here to help.
 
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