HP-2: Homepatrol 2 unable to update

[aboz]

In sentinel, my ESN is all XXXXXXXXXXXXX and unable to update, I am frustrated, otherwise its working great, but the update database/firmware is not updating, I reset user settings twice.


Thank you

 

[tvengr]

Are you Using HomePatrol Sentinel with the orange icon? If it has the green icon, that is for the BCDx36HP/SDS scanners.

 

[tvengr]

If you need HomePatrol Sentinel, here is the link: HomePatrolSentinel < HomePatrol < TWiki

 

[aboz]

I use the green one, Iformatted the SD card and still no luck

 

[mciupa]

Do not use the green one. It is not for your model.

 

[hiegtx]

I use the green one, Iformatted the SD card and still no luck

The "green" Sentinel is only for the 436HP, 536H_. SDS100, and SDS200 scanners.

You need the "red" version of Sentinel, which Jim linked above:

If you need HomePatrol Sentinel, here is the link: HomePatrolSentinel < HomePatrol < TWiki

That's why you are seeing the 'all X's ESN'; the 'green' version of Sentinel does not recognize the scanner.

The correct version will recognize your HP-2, as well as capture the actual, correct, ESN.

You can export any Favorites lists you created in the 'green' software into *.hpe files, which than then be imported into the correct ('red') version.

 

[aboz]

The "green" Sentinel is only for the 436HP, 536H_. SDS100, and SDS200 scanners.

You need the "red" version of Sentinel, which Jim linked above:


That's why you are seeing the 'all X's ESN'; the 'green' version of Sentinel does not recognize the scanner.

The correct version will recognize your HP-2, as well as capture the actual, correct, ESN.

You can export any Favorites lists you created in the 'green' software into *.hpe files, which than then be imported into the correct ('red') version.

Thank you, it worked, I feel like a idiot, I thought the green one was a default

 

[tvengr]

Thank you, it worked, I feel like a idiot, I thought the green one was a default

Welcome to the crowd! You don't have a monopoly on making dumb mistakes. We have all been there. It is part of the learning process that we have all gone through. You will never catch up to the number of blunders that I have made, and I am still increasing my total. There is no such thing as a stupid question. If you don't understand something, we are here to help.