WaveyDipole
Member
- Joined
- Mar 13, 2013
- Messages
- 15
How do I change my account e-mail address or contact the administrators please?
You were on moderation because prior to yesterday you haven't been on Radio Reference for 3 years. For security reasons anyone that hasn't logged in for 2 years as of January of 2023 was put on moderation. Once they return and we see they aren't posting spam the moderation is removed.For me the e-mail address is non-editable. It is not shown in an editable field but as a display only item. Maybe admins can edit it, but I don't seem to have that permission. I am looking at Account Details | Email:. Even these messages I am positing now seem to require administrator approval.
If that's the case, email support@radioreference.com for assistance.For me the e-mail address is non-editable. It is not shown in an editable field but as a display only item.
Thank you for the info. Sounds rather unwelcoming for someone wanting to return. Still, I dare say, these days such steps are unfortunately sometimes necessary.You were on moderation because prior to yesterday you haven't been on Radio Reference for 3 years. For security reasons anyone that hasn't logged in for 2 years as of January of 2023 was put on moderation. Once they return and we see they aren't posting spam the moderation is removed.
About/Contact Us/Support and Help/AccountThank you for that support e-mail address which I have now e-mailed. Incidentally, how would I have known to do that had you not posted it? There is nothing accessible under Contact Us and I see no mention of this address anywhere on the site? However, I appreciate your help.
You are still not paying attention to the links that were posted, and are still looking at your FORUM account details. Instead of complaining, try following the link that was posted twice. There are no DOB or Website fields on the proper page.GTR800, thanks. Its only certain fields, i.e. my username and e-mail address. The remaining fields on the form such as location, DOB, website etc are editable.
GTR800, thanks. Its only certain fields, i.e. my username and e-mail address. The remaining fields on the form such as location, DOB, website etc are editable.
Thanks for that. I didn't actually read that as a link but was assuming it was referring to the 'Account details' on the menu that pops up when I click my username on the menu bar. That is on THIS page at the top right.By the way, your description of the "display only fields" sounds like you did not follow the link @mikewazowski posted earlier, but instead went to the Account Details page in the forums. Make sure you're paying attention to the instructions being given here.
Thanks for that. I didn't actually read that as a link but was assuming it was referring to the 'Account details' on the menu that pops up when I click my username on the menu bar.
Having just clicked that link, I see it requires yet another login. tried login in with my usual credentials only for it to be rejected as invalid. Do I have to sign up and create another account ?
KevinC, out of sync accounts would explain what is happening. I e-mailed support earlier and got a link to the RadioRefrerence ZendDesk site, to which I also can't log in, so I am relying on any updates to the case being received by e-mail. Unfortunately, when I tried to sign up for an account, I wasn't getting the instruction e-mail. I have checked my SPAM folder just in case. My ISP has a filter mechanism where I can whitelist or blacklist e-mail addresses. I just had the idea to try whitelisting the radioreference.com domain and then try the setting up a password link on ZenDesk again to see whether I then get the e-mail.I'm pretty sure you can't fix this. A lot changed since you last visited and without logging in for years I'm guessing your forums login, RR main login and RR database logins are out of sync.
I'd suggest an email to support@radioreference.com and explaining your issue.
I suppose you could just signup again and I can merge the accounts into the new one. That's as far as my capabilities go, anything else needs to be handled via the support email.