How has Uniden handled repairs of a Jon Wienke Modified scanner?

Mojomanny

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I have a scanner that Jon Wienke installed an internal GPS and Li-ion battery system in when he was still doing modifications.

It has stopped receiving but otherwise seems normal. I tested a couple of NOAA frequencies and it does not receive. It seems I will need to send it into Uniden.

Have you been in a similar situation and can you tell me how Uniden handled the repair?
 

Enforcer52

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I don't know how Uniden would handle the situation. But back in the day when I had a CB shop, I wouldn't work on anything that someone else had modified. If anything goes haywire I didn't want to be responsible, only worked on units that I had modified myself.

My best guess would be they would refuse to work on it.
 

Enjoi19

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UPMan had this response to a similar question a few years ago;

All that said, when it is sent to Uniden for repair, if there is evidence of the unit having been opened for any reason, the warranty is voided. This is true for every product we sell (and generally true for most electronic products anyone else sells). If there is no such evidence, then the warranty status would depend on the nature of the failure (just like any product from any other company).

If it comes in with the mod in place, the repair will be out of warranty, regardless of the nature of the repair, and we have to disconnect the mod. We have to do this because we are responsible for ensuring that the unit complies with the FCC grant and we can only do that by restoring the unit to factory condition. We can leave the mod physically in place (i.e. glued into the back cabinet), but when it is returned, it will be electrically disconnected from the scanner.

We can't be responsible for the GPS module itself. We wouldn't intentionally damage it, but if it were inadvertently damaged during repair, we would not be responsible for such damage (we likely would have no way to detect such damage in any event). So, the safest thing would be to have the mod carefully removed prior to sending it in for repair, then re-applied after it is returned from repair. This will not preserve the warranty (big hole in the back cabinet would be a pretty good clue that it had been opened), but it will ensure that all parts are returned in a usable state.

For those who don't like reading; you send in a modified scanner, it will be repaired, but your mod will be disconnected, it might be left installed in place physically, and your scanner hardware returned to factory condition.
 

n1chu

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I have a scanner that Jon Wienke installed an internal GPS and Li-ion battery system in when he was still doing modifications.

It has stopped receiving but otherwise seems normal. I tested a couple of NOAA frequencies and it does not receive. It seems I will need to send it into Uniden.

Have you been in a similar situation and can you tell me how Uniden handled the repair?
Repairing a radio at Uniden used to require a RMA (Return Merchandise Authorization), and that required a phone call to get that authorization. Maybe that only related to warranty repairs, but regardless, make the call and ask them how they handle it. I wouldn’t expect they would honor any warranty work if the radio has been modified but they may still honor their flat rate repair process, maybe not. They may tell you to send it in and they will determine if they will work on it. In any case, if you do learn anything FIRSTHAND from Uniden, please pass it along here.

I liked your comment; “It has stopped receiving but otherwise seems normal.” Really? You are saying a receiver stopped receiving, but otherwise seems normal? That’s all receivers do, receive. When they stop receiving nothing about them is normal. Yea, I know what you mean, just struck me funny.
 

Hit_Factor

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If it's left in place, you only need a little more skill than novice with a soldering iron to get it connected.

Search up the directions, they are here someplace.
 

richardbritt

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Or if you have any skills taking things apart, you can see if you just have something simple, like the center of the BNC connection on the inside of the scanner needs resoldering. Does the display and keypad function normally? Does it appear to scan? If you hold on a carrier squelch frequency what happens if you unsquelch the receiver? Any sound from the speaker? If you have access to a transmitter of some type, have you tried transmitting several feet away and seeing if you receive at all? Just don't transmit directly into the scanner antenna port, or you'll burn out the front end.
 

richardbritt

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Mojomanny

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Or if you have any skills taking things apart, you can see if you just have something simple, like the center of the BNC connection on the inside of the scanner needs resoldering. Does the display and keypad function normally? Does it appear to scan? If you hold on a carrier squelch frequency what happens if you unsquelch the receiver? Any sound from the speaker? If you have access to a transmitter of some type, have you tried transmitting several feet away and seeing if you receive at all? Just don't transmit directly into the scanner antenna port, or you'll burn out the front end.

I used to hack at the scanners back in the day of Bill Cheeks and I will likely tinker around before resorting to sending it to Uniden

The display, keyboard and all functions work, I can activate/deactivate FL's, it will respond if squelch is set to zero, it will upload and download, it will not receive WX frequencies.

My suspicion, as you mention, is something on the BNC connection side and I'll likely dive into it to try to handle it myself, I just wanted to see if anyone had experience with how Uniden would handle things.

Also thank you for the link to the Q&A
 
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