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How should I contact the city about noisy lights and power lines?

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asuddendeath

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So I have found the source for the unreal amount of noise I am getting from power lines leading to a set of street lights. I am getting 5-7db of noise from 50-75 feet away. It also causes a lot of noise on the stereo.
One would think that it could be a hazard for anyone working on those poles.
I think one other source is a Comcast amp. It starts there and goes down the street several 100 feet and around the corner.
I just want to talk on my radio!

Thanks
 

JD21960

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How to?

Call 311 or your city's information number to report ****. Like here in Chi-raq, it's 311 to report that kind of junk. I'm sure your city has a website too where you can send it in and report it.


Moderator's note: Since the remainder of your post contributed very little to the OP's question and was mostly a complaint about Chicago politics, it was removed.
 
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asuddendeath

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Ill give her a try. Would it be wise to file a report with the FCC if the city is not willing to do anything?
 

ecps92

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Who to call Depends.

Some Municipalities have taken over the street lights from the Power Company.
First Call would be the Utility, as they can tell you if they have the responsibility or if they City/Town/County has taken it over. I would start with the same # you would use to Report a Power Failure or basic Street Light out.....
Talking with a local here, he suggested to call the power company.
 

mmckenna

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So I have found the source for the unreal amount of noise I am getting from power lines leading to a set of street lights. I am getting 5-7db of noise from 50-75 feet away. It also causes a lot of noise on the stereo.
One would think that it could be a hazard for anyone working on those poles.
I think one other source is a Comcast amp. It starts there and goes down the street several 100 feet and around the corner.
I just want to talk on my radio!

You can certainly complain, and probably should.
But first, you need to know who to complain to.

While it should be easier to just call someone and they'll fix it, this is rarely the case. Anything you can do to narrow down the cause will improve your chances of a positive resolution.

You mentioned "lights". Some LED lamps can be quiet noisy. If there is a street light on the pole in question, check to see if the noise is there when the light is off. If it goes away during the daytime, it's the likely culprit. Your city may be the best place to start. Some cities have the electric utility operate the street lights, so it may get booted over to them. Let the city figure that out.
There is no shortage of complaints from people about crappy LED lamps that do not meet the FCC Part 15 rules. In other words, some cheap LED lamps are way exceeding the limits on what the can radiate in the RF spectrum. Could be one bad lamp, could be that all of them in your area are bad. Anything you can do to narrow that down will help.

If the noise is present all the time, (and the street lights turn off during the day), then you'd need to look at the Cable TV system or arcing across insulators.
Dirty insulators arcing is usually a broad band noise that you'd pick up on AM radios, CB's, etc. The noise could change depending on the moisture content of the air.
Could also be faulty connections, loose bolts, corrosion, etc.
Not saying you should do this, but I've heard of guys going up to poles with suspect hardware and smacking it with a big hammer and checking to see if the noise changes on their radios. Usually a good indication of a loose/corroded connection. Of course smacking a utility pole with a BFH isn't the best idea.

Cable TV systems can also be a source. Even modernized systems fed with fiber optic cable still transition to coax for the drop to the homes. Any number of issues can cause system leakage. Loose connections, unterminated ports, unused drops, etc.

You might need to narrow it down a bit better, then start calling. If it's the street lights, call the city. If it's the power distribution, contact them, and let them know you are getting unacceptable levels of radio interference. You may have to start with one, have them tell you "it's not ours" and move on down the line. Being able to isolate it to one pole will help the process quite a bit.
 

mmckenna

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Ill give her a try. Would it be wise to file a report with the FCC if the city is not willing to do anything?

First determine where the noise is coming from. If the utility responsible for it doesn't address the issue, they call and escalate within that company. Most should take RFI seriously as they can be fined for it. It can also mean that they have an impending failure on their hands.

If it's the city, be prepared for a fight. All to often cities are understaffed or worse, under the impression they are exempt from the FCC rules.

Leave the FCC out of it as long as you can. That'll take a long time to get moving, and they'll probably recommend what I have above, deal with it locally, then involve the FCC if nothing happens.
 

nosoup4u

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I had a similar issue at my house many years ago. I would get bursts of noise on the 155.xxx band. It wasn't noticeable on strong frequencies, but distant ones I was trying to monitor would get drowned out. When we would have a power outage the noise would disappear all together.

I could never pinpoint exactly where it was coming from. Eventually someone did fix it. I never did figure out what was causing it.
 

eorange

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I don't mean to hijack the thread, but there's an orange streetlight (typical of what you'd see in a development) nearby that has been malfunctioning for a quite a while. It's dark, then slowly proceeds to a dim white, then goes out and the cycle repeats. It never fully lights up. Could this be contributing to excess noise, beyond what a normally functioning streetlight would produce?

I do know who to call in this case...just never thought about it until now.
 

RRR

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High pressure sodium, I despise those things (the "orange" streetlights)
 

mmckenna

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Could this be contributing to excess noise, beyond what a normally functioning streetlight would produce?

Yes.

I do know who to call in this case...just never thought about it until now.

Find out who it belongs to. If it's on a public street, call your city/county. They'll either fix it, or alert the local utility, who may do the maintenance for them.

If it's on private property, contact the property owner.
 

eorange

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Thanks. The city indicates the power company will fix it, and there a form on the power company's site specifically for reporting malfunctioning or broken street lights. Time to lower my noise floor!

Sent from my SAMSUNG-SM-J320A using Tapatalk
 

asuddendeath

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Ok so the power company came today. Not the power company issue. It's a Comcast amp. They cut the power to the street lights and it did not fix anything. I can hear the Comcast amp humming and it is shooting r.f everywhere
 

mmckenna

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Ok so the power company came today. Not the power company issue. It's a Comcast amp. They cut the power to the street lights and it did not fix anything. I can hear the Comcast amp humming and it is shooting r.f everywhere

OK, that's some good info for you.

There is a leaky Comcast connection in front of my in-laws house. When ever I drive up to their house, the VHF in my truck opens squelch. It's good for about 30 feet, but it's all underground except for a tap coming up next to their driveway.

Sounds similar to what you are experiencing. Since yours is in their aerial plant, it's going to radiate a lot further.

Calling Comcast will not be fun, but they should respond. Their equipment can interfere with a lot of radio gear, and often it can interfere with VHF AM aircraft radios. We had that issue at work many years ago (I work at a research university), a student wanted to move their tv over to the other side of the room. Instead of asking for a FREE! coaxial jumper, he just got an old piece of wire, jammed it in the F connector on the wall plate, ran it around the room, and jammed it in to the antenna connector on the TV.
One of the frequencies that it was interfering with was with a major airports approach frequency, and the pattern passed directly over the campus. Pilots were complaining about it, the FAA got involved, they got the FCC involved, and the campus was told they had 48 hours to fix it or the entire cable TV plant would need to be shut down. This was before NetFlix, etc, so that's a riot waiting to happen. Our on site cable TV tech brought in the local cable TV company and they drove around until they narrowed it down, the started disconnecting dorm buildings one at a time until the issue resolved. Then it was a hallway search, that got them down to a few rooms. Then it was a room by room search.
The student had created a nice little antenna that was radiating crap all over the place.

Moral of the story is that Comcast should take it very seriously. The trick will be getting through their BS tech support and finding someone that will respond.

Since the cable TV franchises are often awarded by the city, you may need to talk to the city manager or someone at city hall and find their contact if you don't get anywhere with the 1-800-CRAP-SERVICE number.

Have fun.
 

asuddendeath

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Knowing somethings and people I should be able to call in for a line call. Trust me I am going to be up some butts. I can't use my radio for any long distance stuff and it voids the reason why I am getting back into this.
 

K9DAK

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Suddendeath... you might try posting here in the Comcast Direct forum on dslreports.com. That forum is monitored by higher-level tech support and I've had very good results with them.

https://www.dslreports.com/forum/comcastdirect

Moral of the story is that Comcast should take it very seriously. The trick will be getting through their BS tech support and finding someone that will respond.
 

ten13

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If you think making a phone call or sending an email is going to have someone run out a look at that problem, you're very naive.

The ONLY way to get any action from ANY company is to sit at your computer, find out the name of the president or owner of a company, open up "Word" or some other letter-writing software, and write out, in concise detail, what your problem or complaint is. That boss then sends that complaint to the head person of that division who knows what your talking about.

I would believe by this time we all realize that dealing with ANY low-lever customer relations operation is a genuine waste of time which accomplishing absolutely nothing worthwhile.

The unwritten feeling in these big companies, especially utilities, is that, if this guy took the time to write this letter, it must be important to him, and they usually react, and react positively.

With that said, the letter or phone call you will get back from the division boss will be polite and detailed, and then say the technical issue you mention is at "acceptable levels," and the problem is with your defective radio equipment.
 

R8000

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https://www.fcc.gov/consumers/guides/cable-signal-leakage

CATV system have to maintain their system for leakage. When I worked for a large CATV company, we had full time leakage techs who drove the entire CATV plant and documented leaks per FCC rules (it took 30 days for him to drive every inch of it, then repeat). Id suggest filing a leak report with the FCC.
 
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